Bell Canada and Rogers Communications Canada Inc. regarding recently reported incidents of misrouted calls and overheard conversations of customers - Request for Information 8000-C12-202504373
2025-09-25- Rogers Communications Canada Inc.
On August 5, 2025, the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) issued Requests for Information (“RFIs”) to Rogers Communications Canada Inc. (“Rogers") and Bell Canada (“Bell”) on the above-noted subject.
Document: 4912829.doc - 101KB
2025-09-10- Marc Nanni
Please find enclosed my submission regarding the misrouted calls and overheard conversations reported in the Niagara Region on July 24–25, 2025.
Document: 4906186.zip - 210KB
2025-08-28 - Marc Nanni
Yesterday, Aug 27, 2025, I had sent a request for a Request For Information (RFI) to be issued to both Bell and Rogers to respond to. I wish two add two more items to that RFI in regards to “Call Trace” and “Stir-Shaken” data.
Document: 4900913.docx - 19KB
2025-08-27 - Marc Nanni
Enclosed is a Request For Information (RFI) to be issued to both Bell and Rogers to respond to.
Document: 4900487.doc - 130KB
2025-08-25 - Bell Canada
Pursuant to the Commission staff letter dated 5 August 2025, we are providing our Comments to the responses to the Commission’s RFI as submitted by Rogers Communications Canada Inc. (Rogers).
Document: 4899744.doc - 37KB
2025-08-25 - Staff Letter - Description: Letter addressed to Marc Nanni and Matt Gamble - Subject: Bell Canada and Rogers Communications Canada Inc. regarding recently reported incidents of misrouted calls and overheard conversations of customers — Request for Information
2025-08-22 - The Canadian Internet Society
On behalf of the Canadian Internet Society (TCIS), I am writing to request a procedural correction in relation to the Commission’s August 5, 2025 staff letter (ref. TEL_8000-C12-202504373) addressed to Rogers Communications and Bell Canada.
Document: 4898579.pdf - 78KB
2025-08-19 - Rogers Communications Canada Inc.
Rogers Communications Canada Inc. (“Rogers”) is in receipt of letters from The Canadian Internet Society and from Mr. Marc Nanni, both dated August 18th, 2025, to the Canadian Radio-television and Telecommunications Commission (“Commission” or “CRTC”) on the above-noted subject.
Document: 4898064.doc - 110KB
2025-08-18 - The Canadian Internet Society
Telecom - Staff Letter addressed to Philippe Gauvin (Bell Canada) and Simon-Pierre Olivier (Rogers Communications Canada Inc.)
Document: 4898053.pdf - 97KB
2025-08-15 - Rogers Communications Canada Inc.
Rogers Communications Canada Inc. (“Rogers") is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) dated August 5, 2025, containing Requests for Information (“RFIs”) on the above-noted subject. Attached are Rogers’ Responses.
Document: 4898044.doc - 106KB
2025-08-15 - Bell Canada
Pursuant to the Commission staff letter dated 5 August 2025, we are providing our responses to the Commission’s Request for Information.
Document: 4898006.zip - 110KB
2025-08-05 - Staff Letter - Description: Letter addressed to Bell Canada and Rogers Communications Canada Inc. - Subject: Bell Canada and Rogers Communications Canada Inc. regarding recently reported incidents of misrouted calls and overheard conversations of customers — Request for Information
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