General Information - NPAS Matters: 8000-C12-202306860
2024-11-22 - Iristel Inc.
Description : Iristel Inc. (“Iristel”) on behalf of itself and its affiliate Ice Wireless Inc. (“Ice Wireless”) hereby submits a response to the Request for Information (“RFI”) received from Commission staff on 23 October 2024, and further amended on 1 November 2024, regarding the Compliance with Wireless Public Alerting.
Document : 4758436.zip - 886KB
2024-11-22 - SSi Canada
Description : In accordance with the procedures outlined in the Commission’s letter dated November 1, 2024, SSi Micro Ltd., doing business as SSi Canada (“SSi”), is pleased to submit the following responses to the Commission staff’s Requests for Information (“RFIs”).
Document : 4758423.pdf - 236KB
2024-11-01 - Staff Letter
Description: Letter addressed to SSi Micro Ltd. - Subject: Compliance with Wireless Public Alerting Requirements – SSi Micro
2024-11-01 - Staff Letter
Description: Letter addressed to Iris Technologies Inc. - Subject: Compliance with Wireless Public Alerting Requirements – Iris Technologies Inc.
2024-09-27 - Northwestel Inc.
Description: Pursuant to the Commission staff letter dated 9 September 2024, Northwestel is providing our responses to the Commission’s Requests for Information.
Document: 4722723.zip - 91KB
2024-09-09 - Staff Letter
Description: Letter addressed to Northwestel Inc. - Subject: Northwestel Inc.'s Response on 4 July 2024 to Visible Test Alert – May 08, 2024 - For the Northwest Territories
2024-07-24 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (Rogers) submits this letter in response to the Commission’s request for information (RFI), dated June 19, 2024, concerning the issuance of a visible test alert for the province of British Columbia through the National Public Alerting System (NPAS) on May 8, 2024 at approximately 10:55 am PST. The Commission was informed by staff from the Ministry of Emergency Management and Climate Readiness (EMCR) British Columbia that the test alert was “not observed on the television sets at the Provincial Emergency Coordination Centre (PECC) in Saanichton, BC”. In addition, EMCR staff advised the Commission that the PECC uses the broadcasting distribution undertaking (BDU) services provided by Rogers, noting that the affected set-top box (STB) unit was Motorola DCX3200-M-P3.
Document: 4674111.docx - 2.3MB
2024-07-24 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (Rogers) submits this letter in response to the Commission’s request for information (RFI), dated June 19, 2024, concerning the issuance of a visible test alert for the province of New Brunswick through the National Public Alerting System (NPAS) on May 8, 2024 at approximately 2:55 pm ADT. The Commission was informed by staff from the New Brunswick Emergency Measures Organization (NBEMO) that only the test alert header was visible and the rest of the message screen was blank on a number of television sets at the provincial emergency Operations Center (OC) in Fredericton, New Brunswick. In addition, NBEMO staff advised the Commission that the NBEMO OC staff uses the broadcasting distribution undertaking (BDU) services provided by Rogers, noting that the affected set-top box (STB) units were Arris DCX700-M and DCX3510-M.
Document: 4674099.docx - 108MB
2024-07-04 - Northwestel Inc.
Description: Pursuant to the Commission staff letter dated 14 June 2024, Northwestel is providing our responses to the Commission’s Requests for Information.
Document: 4658101.zip - 85KB
2024-07-04 - Northwestel Inc.
Description: As noted in our response to Question 2, our investigation of this incident identified a network connectivity issue between our Whitehorse master unit and our relay device in Yellowknife, which prevented Emergency Alerting System (EAS) messages from properly transiting our network. Our network staff have worked on a priority basis to re-establish this link and will soon initiate a rigorous testing process with Pelmorex to confirm that the link is functioning properly and capable of successfully delivering visible test alerts.
Document: 4658100.docx - 18KB
2024-07-04 - Northwestel Inc.
Description: Northwestel has determined that at the time of the May 2024 visible test alert, network issues were the cause of the visible test alert not being observed on the television sets in the office of the Northwest Territories Emergency Management Organization (NWT EMO) and in the locations noted in our Response to Question 1.
Document: 4658099.docx - 20KB
2024-07-04 - Northwestel Inc.
Description: We are submitting certain information contained in this response in confidence. In particular, the information which we have provided in confidence represents disaggregated and specific information pertaining to certain of our customers and is of a type which the Commission has indicated should be treated as confidential. Release of this information on the public record would provide existing or potential competitors with invaluable competitively-sensitive information that would not otherwise be available to them, and which would enable them to develop more effective business strategies. Release of such information could prejudice our competitive position resulting in material financial loss and cause specific direct harm. The abridged version of this response is provided for the public record.
Document: 4658098.docx - 22KB
2024-07-02 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (“Rogers") is in receipt of a letter from the Canadian Radio-television and Telecommunications Commission (the “Commission” or “CRTC”) dated June 11, 2024, requesting responses to Requests for Information (“RFIs”). Attached is our Response to that letter.
Document: 4655329.docx - 86KB
2024-06-19 - Staff Letter
Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Visible Test Alert – May 08, 2024
2024-06-19 - Staff Letter
Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Visible Test Alert – May 08, 2024
2024-06-14 - Staff Letter
Description: Letter addressed to Northwestel Inc. - Subject: Visible Test Alert – 08 May, 2024
2024-06-11 - Staff Letter
Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Request for information regarding distribution of public test alert on May 15, 2024
2024-05-08 - Québecor Média Inc.
Description: Conformément aux directives énoncées dans votre lettre du 5 avril 2024, Québecor Média, au nom de Vidéotron soumet par la présente ses réponses à vos demandes.
Document: 4620141.doc - 83KB
2024-04-05 - Staff Letter
Description: Letter addressed to Québecor Média Inc. - Subject: Request for information regarding distribution of public alerts on 5G Network
2024-01-28 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (Rogers) submits this letter in response to the Commission’s request for information (RFI), dated December 20, 2023, concerning the issuance of a visible test alert for the province of British Columbia through the National Public Alerting System (NPAS) on November 15, 2023 at approximately 01:55 pm PST. This alert was issued by the Ministry of Emergency Management and Climate Readiness (EMCR) British Columbia as part of its participation in bi-annual public alerting tests.
Document: 4565114.doc - 1776KB
2024-01-26 - Rogers Communications Canada Inc.
Description: Listing of Rogers Cable Systems - Newfoundland and New Brunswick
Document: 4541541.xlsx - 26KB
2024-01-26 - Rogers Communications Canada Inc.
Description: Rogers Communications Canada Inc. (Rogers) submits this letter in response to the Commission’s request for information (RFI), dated December 20, 2023, concerning the issuance of a visible test alert for the province of New Brunswick through the National Public Alerting System (NPAS) on November 15, 2023 at approximately 10:55 am ADT. This alert was issued by the New Brunswick Emergency Measures Organization (NBEMO) as part of its participation in bi-annual public alerting tests. During testing, NBEMO staff found that the test alert was not observed on television sets at its Operations Centre in Fredericton, New Brunswick. In addition, NBEMO staff advised the Commission that its Operations Centre uses the broadcasting distribution undertaking (BDU) services provided by Rogers, noting that the affected set-top boxes (STBs) were Arris DCX3510-M, DCX700-M, and DCX-700-M (Dolby digital plus). For ease of reference, we have repeated each of the Commission’s questions followed by our response.
Document: 4541540.zip - 935KB
2024-01-24 - Staff Letter
Description: Letter addressed to Rogers Communications - Subject: Visible Test Alert - November 15, 2023
2023-12-20 - Staff Letter
Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Visible Test Alert - November 15, 2023
2023-12-20 - Staff Letter
Description: Letter addressed to Rogers Communications Canada Inc. - Subject: Visible Test Alert - November 15, 2023
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