Détail

Titre
Measuring the performance of public services : principles and practice
Cote
JF 1351 P53 2012
Auteur(e)s
Pidd, Michael
Éditeur
Cambridge ; New York : Cambridge University Press, c2012.
Description Physique
xv, 316 p. : ill
Abstrait
"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing" -- Provided by publisher.
Table des Matières
Machine generated contents note: List of figures; List of tables; Part I. Principles of Performance Measurement: 1. Measuring public sector performance; 2. Why measure, what to measure and what can go wrong; Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning; 4. Measurement for monitoring and control; 5. Measurement for comparison; 6. Measurement for accountability; Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time; 8. Scorecards and multidimensional indicators; 9. Composite indicators; 10. League tables and ranking; 11. Data envelopment analysis; Index.
Notes
Includes bibliographical references and index.
Langage
English / Anglais
Sujet
Public administration - Management
Public administration - Management - Evaluation
Public administration - Evaluation
Organizational behavior
ISBN
9781107004658
Localisation
STACKS / RAYONS
Accès
Public
ID
CAT 17278
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