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- Titre
- Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs
- Cote
- JK 468 T67 B45 2008
- Auteur(e)s
- Keehley, Patricia, 1955-
- Abercrombie, Neil N.
- Édition
- 2nd. ed.
- Éditeur
- San Francisco : Jossey-Bass, c2008.
- Description Physique
- xiv, 241 p. : ill
- Notes
- Revised edition of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies by Patricia Keehley ... [et al.]. 1997.
- Includes bibliographical references (p. 227-231) and index.
- Langage
- English / Anglais
- Sujet
- Total quality management in government - United States
- Benchmarking (Management) - United States
- ISBN
- 9780787998318
- Localisation
- STACKS / RAYONS
- Accès
- Public
- ID
- CAT 17544
- Date de modification :