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Titre
Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment
Cote
HD 30.3 P65 2011
Auteur(e)s
Polsky, Lawrence
Gerschel, Antoine
Éditeur
New York : McGraw-Hill, c2011.
Description Physique
163 pages
Table des Matières
Chapter 1: What is conflict resolution? -- Chapter 2: Perfect phrases for resolving conflict with your boss. -- Chapter 3: Perfect phrases for conflict with peers. -- Chapter 4: Perfect phrases for conflict with employees. -- Chapter 5: Perfect phrases for conflict with customers. -- Chapter 6: Perfect phrases for conflict with difficult personalities.
Langage
English / Anglais
Sujet
Communication in management
Interpersonal conflict
Conflict management
ISBN
9780071756167
Localisation
STACKS / RAYONS
Accès
Public
ID
CAT 17911
Permalien: https://crtc.gc.ca/fra/library/Detail/catalog9404
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