Détail

Titre

Getting past no : negotiating in difficult situations

Cote

BF 637 N4 U79 2007

Auteur(e)s

Ury, William

Édition

Revised edition

Éditeur

New York : Bantam Books, c1993.

Description Physique

xv, 189 pages

Table des Matières

I. Getting ready. 1. Overview: breaking through barriers to cooperation --- 2. Prologue: prepare, prepare, prepare ---- II. Using the breakthrough strategy. 3. Don't react: go to the balcony --- 2. Don't argue: step to their side --- 3. Don't reject: reframe --- 4. Don't push: build them a golden bridge --- 5. Don't escalate: use power to educate ---- III. Turning adversaries into partners. 1. Conclusion: turning adversaries into partners --- 2. Appendix: preparation worksheet.

Notes

Includes bibliographical references.

Langage

English

Sujet

Negotiation

ISBN

9780553371314

Localisation

STACKS (RC)

Accès

Public

ID

CAT 18028