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2 documents.
1.
Firing on all cylinders : the service/quality system for high-powered performance
/ Clemmer, Jim, 1956-; Sheehy, Barry; Achieve International; Zenger-Miller Associates.
(2nd ed.).
Toronto : Macmillan Canada, c1992.
2.
The innovator's dilemma : the revolutionary book that will change the way you do business
/ Christensen, Clayton M.
New York : Collins Business Essentials, c2006.
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