Résultats de la recherche
Votre recherche : subject_txt:"Customer service - Management" a repéré
1 document.
1.
Firing on all cylinders : the service/quality system for high-powered performance
/ Clemmer, Jim, 1956-; Sheehy, Barry; Achieve International; Zenger-Miller Associates.
(2nd ed.).
Toronto : Macmillan Canada, c1992.
- Date de modification :