Introduction: The first negotiation -- Chapter 1. Put yourself in your shoes: from self-judgment to self-understanding -- Chapter 2. Develop your inner BATNA: from blame to self-responsibility -- Chapter 3. Reframe your picture: from unfriendly to friendly -- Chapter 4. Stay in the zone: from resistance to acceptance -- Chapter 5. Respect them even if: from exclusion to inclusion -- Chapter 6. Give and receive: from win-lose to win-win -- Conclusion: The three wins.
Notes
Includes bibliographical references (pages 185-190).