Détail

Titre

Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment

Cote

HD 30.3 P65 2011

Auteur(e)s

Polsky, Lawrence

Gerschel, Antoine

Éditeur

New York : McGraw-Hill, c2011.

Description Physique

163 pages

Table des Matières

Chapter 1: What is conflict resolution? -- Chapter 2: Perfect phrases for resolving conflict with your boss. -- Chapter 3: Perfect phrases for conflict with peers. -- Chapter 4: Perfect phrases for conflict with employees. -- Chapter 5: Perfect phrases for conflict with customers. -- Chapter 6: Perfect phrases for conflict with difficult personalities.

Langage

English / Anglais

Sujet

Communication in management

Interpersonal conflict

Conflict management

ISBN

9780071756167

Localisation

STACKS / RAYONS

Accès

Public

ID

CAT 17911