Détail

Titre

Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs

Cote

JK 468 T67 B45 2008

Auteur(e)s

Keehley, Patricia, 1955-

Abercrombie, Neil N.

Édition

2nd. ed.

Éditeur

San Francisco : Jossey-Bass, c2008.

Description Physique

xiv, 241 p. : ill

Notes

Revised edition of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies by Patricia Keehley ... [et al.]. 1997.

Includes bibliographical references (p. 227-231) and index.

Langage

English / Anglais

Sujet

Total quality management in government - United States

Benchmarking (Management) - United States

ISBN

9780787998318

Localisation

STACKS / RAYONS

Accès

Public

ID

CAT 17544