Communications Monitoring Report 2018

List of figures and tables

Communications Services in Canadian Households: Subscriptions and Expenditures 2012-2016

1. Quick Facts
   • Infographic 1.1
2. What communications services do Canadian households use?
   • Infographic 1.2
   • Figure 1.1 Household communications services subscriptions
   • Figure 1.2 Household subscriptions to landline and mobile services (per 100 households)
   • Figure 1.3 Mobile and landline adoption rates
   • Infographic 1.3
3. What do Canadian households spend on communications services?
   • Infographic 1.4
   • Figure 1.4 Average monthly household communications services spending
   • Infographic 1.5
   • Infographic 1.6
   • Figure 1.5 Average monthly household spending on communications services in urban centres
   • Figure 1.6 Average monthly household spending on communications services in rural communities
   • Infographic 1.7
   • Figure 1.7 Monthly household expenditures, by service and by age of reference person 2016
   • Figure 1.8 Communication services penetration by age group

2017 Communications Services Pricing in Canada

• Infographic 2.1 Average reported monthly price of communications services in Canada
• Figure 2.1 Average combined reported prices for communications services by province/region, 2016 vs. 2017
• Figure 2.2 Average reported price per service in urban centres, by province/region ($)
• Figure 2.3 Average reported price per service in rural communities, by province/region ($)

1. Television distribution services
   • Figure 2.4 BDU basic television service prices by major centre, 2017
   • Figure 2.5 BDU basic television service prices by province⁄territory in urban centres and rural communities, 2017
2. Local wireline telephone services
   • Figure 2.6 Prices for basic wireline telephone service ($/month) and number of companies providing this service in major urban centres, 2017
   • Figure 2.7 Prices for basic wireline telephone service ($/month) and number of companies providing this service in urban and rural communities, by province⁄territory, 2017
3. Internet services
   • Figure 2.8 Prices for of residential broadband (5/1 Mbps) Internet access service and number of companies providing this service in major urban centres, 2017
   • Figure 2.9 Prices for residential broadband (25/3 Mbps, 100 GB/month) Internet access service and number of companies providing this service in major urban centres, 2017
   • Figure 2.10 Prices for of residential broadband (50/10 Mbps, unlimited GB/month) Internet access service and number of companies providing this service in major urban centres, 2017
   • Figure 2.11 Prices for residential broadband (5/1 Mbps) Internet access service and number of companies providing this service in urban centres and rural communities, 2017
   • Figure 2.12 Prices for residential broadband (25/3 Mbps, 100 GB/month) Internet access service and number of companies providing this service in urban centres and rural communities, 2017
   • Figure 2.13 Prices for residential broadband (50/10 Mbps, unlimited GB/month) Internet access service and number of companies providing this service in urban centres and rural communities, 2017
4. Mobile services
   • Figure 2.14 Prices for a level 1 service ($/month) and number of companies providing the service in major urban centres, 2017
   • Figure 2.15 Prices for a level 2 service ($/month) and number of companies providing the service in major urban centres, 2017
   • Figure 2.16 Prices for a Level 3 service ($/month) and number of companies providing the service in major urban centres, 2017
   • Figure 2.17 Prices for a level 4 service ($/month) and number of companies providing the service in major urban centres, 2017
   • Figure 2.18 Prices for a level 1 service ($/month) and number of companies providing the service in urban centres and rural communities, 2017
   • Figure 2.19 Prices for a level 2 service ($/month) and number of companies providing the service in urban centres and rural communities, 2017
   • Figure 2.20 Prices for a level 3 service ($/month) and number of companies providing the service in urban centres and rural communities, 2017
   • Figure 2.21 Prices for a level 4 service ($/month) and number of companies providing the service in urban centres and rural communities, 2017
5. Appendix
   • Table 2.1 Average monthly household communications services spending
   • Table 2.2 Average monthly household spending on communications services in urban centres

2017 Communications Services Pricing in Canada

1. Overview
   • Infographic 3.1
2. Revenues
   • Infographic 3.2
   • Figure 3.1 Broadcasting and telecommunications revenues
   • Figure 3.2 Annual communications revenue growth rates
   • Infographic 3.3
   • Figure 3.3 Communications revenues, by type of provider ($ billions), 2017
   • Figure 3.4 Communications revenues, by incumbent TSPs and cable-based carriers ($ billions), 2017
3. Financial performance
   • Figure 3.5 Percent of total revenues, by broadcasting and telecommunications ownership groups (%)
   • Figure 3.6 Cable-based carriers' wireline revenues, by service type
   • Figure 3.7 Canadian communications revenue composition for a select number of large companies, 2017
   • Figure 3.8 EBITDA margins achieved
4. Industry characteristics
   • Infographic 3.4 Industry convergence – cable-based carriers versus incumbent TSPs
   • Table 3.1 Percentage of broadcasting and telecommunications revenues generated by companies operating in multiple sectors
5. Consumer voices
   • Table 3.2 Number of broadcasting-related contacts received by the CRTC, by type of issue
   • Table 3.3 Number of telecommunications-related contacts received by the CRTC, by type of issue
   • Table 3.4 Number of communications-related contacts received by the CRTC, by type of issue

Telecommunications Overview

1. The competitive landscape
   • Infographic 4.1
   • Infographic 4.2
   • Figure 4.1 Total revenue share by type of TSP, 2017 (%)
   • Figure 4.2 Companies providing telecommunications services by type of TSP, 2017 (%)
2. Telecommunications sectors
   • Infographic 4.3
   • Figure 4.3 Distribution of TSPs by the number of services offered, 2017
   • Figure 4.3 TSPs’ revenue share grouped by the number of services offered, 2017
   • Infographic 4.4
   • Table 4.1 Percentage of telecommunications revenues generated by forborne services
   • Figure 4.5 Subsidy paid to incumbent local exchange carriers and contribution rate
3. Financial performance
   • Infographic 4.5
   • Infographic 4.6 Capital intensity for industries with the highest capital intensity ratios for 2017
   • Figure 4.6 Telecommunications capital expenditures as a percentage of revenues, by type of TSP
   • Figure 4.7 EBITDA margins by provider type (%)
4. Retail revenue growth sources
   • Infographic 4.7
5. Consumer voices
   • Infographic 4.8
   • Table 4.2 Number of telecommunications-related contacts received by the CRTC by type of issue and subject, 2017
   • Table 4.3 Summary of issues raised in telecommunications complaints handled by the CCTS (2016-2017)
6. Sector summaries
   • Infographic 4.9
   • Table 4.4 Retail mobile and paging service revenue components ($ millions)
   • Figure 4.8 Retail mobile revenue market share (%)
   • Infographic 4.10
   • Table 4.5 Retail Internet service revenues ($ millions)
   • Infographic 4.11
   • Table 4.6 Local and long distance retail revenues ($ millions)
   • Infographic 4.12
   • Table 4.7 Data and private line retail revenues ($ millions)
   • Infographic 4.13
   • Table 4.8 Wholesale telecommunications revenues by sector ($ millions)
7. Appendix
   • Table 4.9 Types of TSPs, descriptions and examples

Retail Fixed Internet Sector and Broadband Availability

• Infographic 5.1
1. Residential market
   • Infographic 5.2
   • Infographic 5.3
   • Figure 5.1 Residential Internet service subscriptions, by type of service provider (thousands)
   • Figure 5.2 Residential Internet service subscription growth rate versus population growth rate
   • Figure 5.3 High-speed residential Internet service subscriptions, by transfer (upload/download) capacity (GB)
   • Figure 5.4 Share of high-speed residential Internet service subscriptions, by advertised download speed (%)
   • Figure 5.5 Weighted average upload and download usage (GB) by high-speed residential Internet service subscribers
   • Figure 5.6 Percentage of households subscribing to residential broadband Internet service, by province/territory, 2017
   • Infographic 5.4
   • Figure 5.7 Residential Internet service revenues ($ billions)
   • Figure 5.8 Residential Internet service revenue shares, by type of service provider (%)
   • Infographic 5.5
   • Figure 5.9 Residential Internet service one-month average revenue, by advertised download speed
   • Figure 5.10 Residential Internet access service subscriptions by access technology, 2013 (%)
   • Figure 5.11 Residential Internet access service subscriptions by access technology, 2017 (%)
2. Business market
   • Infographic 5.6
   • Figure 5.12 Business Internet access and transport service revenues, by type of service ($ millions)
   • Figure 5.13 Business Internet access service revenue market share, by type of service provider (%)
   • Figure 5.14 Business Internet access service subscriptions by subscription type (thousands)
   • Figure 5.15 Business Internet access service high-speed subscription shares, by type of service provider (%)
   • Figure 5.16 Shares of business Internet access service revenues, by access technology (%)
3. Broadband service availability
   • Infographic 5.7
   • Table 5.1 Key telecommunications availability indicators (% of households)
   • Figure 5.17 Broadband service availability by speed (% of households)
   • Table 5.2 Broadband service availability, by speed and province/territory (% of households), 2017
   • Figure 5.18 Broadband service availability – Urban vs. rural (% of households), 2017
   • Figure 5.19 Rural broadband service availability by speed (% of households)
4. Broadband applications
   • Infographic 5.8
   • Figure 5.20 Data usage (GB/h) by select services over a wireline broadband Internet connection
   • Figure 5.21 Data usage (GB/h) by select services over a wireless (LTE) Internet connection
   • Figure 5.22 Overage fees incurred by select streaming services’ data usage over a wireline broadband Internet connection
   • Figure 5.23 Overage fees incurred by select streaming services’ data usage over a wireless (LTE) Internet connection
   • Figure 5.24 Effect of fair-use policies’ bitrate reduction on select streaming services

Retail Mobile Sector

• Infographic 6.1
1. Revenues
   • Infographic 6.2
   • Figure 6.1 Retail mobile sector revenues, by source, 2017 ($ billions)
   • Infographic 6.3
   • Infographic 6.4
   • Infographic 6.5
   • Figure 6.2 Mobile service revenue market share, Top 3’s flanker brands vs. other providers
   • Figure 6.3 Revenue growth rates of Top 3 vs. Top 3’s flanker brands vs. other providers
   • Figure 6.4 Postpaid retail mobile service revenues (basic voice, long distance, and data) as a percentage of total retail mobile revenues
2. Subscriber data
   • Infographic 6.6
   • Figure 6.5 Provincial/territorial subscriber market share (%), 2017
   • Figure 6.6 Percentage of mobile subscribers with a data plan
   • Figure 6.7 Distribution of mobile subscribers with data plans, by size of plan, 2017
   • Infographic 6.7
   • Figure 6.8 Subscriber growth rates of Top 3 vs. Top 3’s flanker brands vs. other providers
   • Figure 6.9 Mobile subscriber market share, Top 3’s flanker brands vs. other providers
   • Figure 6.10 Percentage of subscribers with a data plan, Top 3 vs. other providers
   • Figure 6.11 Distribution of mobile data subscribers by size of plan, Top 3 vs. other providers, 2017
3. Broadband service availability
   • Infographic 6.8
   • Figure 6.12 National mobile ARPU ($/month)
   • Figure 6.13 Mobile EBITDA margins (%)
   • Figure 6.14 Average capital expenditure per subscriber per month ($)
   • Figure 6.15 Average monthly data usage per subscriber (MB)
   • Figure 6.16 Mobile device penetration
   • Table 6.1 Mobile device penetration, by linguistic group (%)
   • Figure 6.17 Mobile device penetration, by province/region, 2017
   • Figure 6.18 Popular Internet and mobile activities performed by Canadians on their smartphones, 2017
   • Figure 6.19 Popular Internet and mobile activities performed by Canadians on their tablets, 2017
   • Infographic 6.9
   • Figure 6.20 ARPU of Top 3 vs. the Top 3’s flanker brands vs. other providers ($/month)
   • Figure 6.21 ACEPU of Top 3 vs. other providers ($/month)
   • Figure 6.22 Capital intensity of Top 3 vs. other providers
   • Figure 6.23 Average data usage per subscriber of the Top 3 vs. other providers (GB/month)
4. Broadband applications
   • Infographic 6.10
   • Figure 6.24 Number of WiFi hotspots in Canada, 2017
   • Infographic 6.11
   • Figure 6.25 Roaming voice traffic by destination, 2017
   • Figure 6.26 Roaming data traffic by destination, 2017
   • Figure 6.27 Subscriber penetration rates, in percentage of total population

Broadcasting Overview

• Infographic 7.1
• Figure 7.1 Distribution of total broadcasting revenues, 2017 ($17.3 B)
1. Revenues and financial performance
   • Infographic 7.2
   • Figure 7.2 Revenue distribution by region ($ billion)
2. Contributions to Canadian content
   • Infographic 7.3
   • Figure 7.3 Contributions to Canadian content by source ($ million), 2017
3. Industry characteristics
   • Infographic 7.4
   • Figure 7.4 Distribution of broadcasting entities by the number of services offered, 2017
   • Figure 7.5 Broadcasting entities’ revenue share grouped by the number of services offered, 2017
4. Broadband applications
   • Infographic 7.5
   • Figure 7.6 Internet-based audio services estimated revenues in Canada, 2017 ($ million)
   • Figure 7.7 Internet-based video services estimated revenues in Canada ($ million), 2017

Radio Sector

• Infographic 8.1
1. Audience measurement
   • Figure 8.1 Average weekly hours of tuning in to traditional radio vs listening to streamed audio services, by Canadians 18+
   • Figure 8.2 Percentage of Canadians 18+ who listened to radio and Internet audio services and programming in the past month, by language and platform
   • Figure 8.3 Percentage of households with satellite radio subscriptions, by language group
2. Canadian content development
   • Figure 8.4 CCD contributions by regulatory measure ($ million)
   • Figure 8.5 Beneficiaries of Canadian content development contributions ($ million), 2017
3. Tangible benefits
   • Table 8.1 Number of radio ownership transactions, the value of those transactions ($ million) and the resulting tangible benefits ($ million), by language of service, for the period 1 January 2013 to 31 December 2017
4. Commercial Radio
   • Infographic 8.2
   • Figure 8.6 Third-language commercial radio stations revenues (%) and number of stations by market, 2017
   • Infographic 8.3
   • Figure 8.7 Tuning share of the most popular English-language market formats (%), 2017
   • Figure 8.8 Tuning share of the most popular French-language market formats (%), 2017
5. CBC Radio
   • Infographic 8.4
6. Non-Commercial Radio
   • Infographic 8.5
   • Figure 8.9 Revenues of non-commercial radio stations, by type of service ($ million)
7. Internet-Based Audio Services
   • Infographic 8.6
   • Figure 8.10 Estimated revenues in Canada of internet-based audio services by business model ($ million)
8. Availability of radio services and other audio services
   • Table 8.2 Type and number of radio services and audio services authorized to broadcast in Canada, by language of broadcast
   • Table 8.3 Number of public/community-based and private radio services authorized to broadcast over-the-air in Canada, by province and language of broadcast, 2017
   • Table 8.4 Number of new over-the-air radio stations licensed categorized by language, licence category, type of service, and licensing process
9. Programming of High Standard
   • Table 8.5 Number of radio-related contacts received by the CRTC, by type of issue
   • Table 8.6 Number of radio complaints received and number of radio complaints referred to the Canadian Broadcast Standards Council (CBSC), by subject matter
   • Table 8.7 Radio complaints handled by the Canadian Broadcast Standards Council in 2017 by language and national origin
   • Table 8.8 Complaints handled by Advertising Standards Canada

Television Sector

• Infographic 9.1
1. Sector Overview
   • Figure 9.1 Revenues of private conventional stations, CBC conventional stations, and discretionary services and on-demand services, ($ million)
   • Figure 9.2 Advertising and subscription revenues of private conventional television stations and of discretionary and on-demand services ($ million)
   • Figure 9.3 Revenue growth rates of private conventional stations, CBC conventional stations, discretionary services and on-demand services (%)
   • Figure 9.4 Average number of hours Canadians 18+ watched traditional television and Internet-based television each week
   • Figure 9.5 Percentage of Canadians 18+ who viewed television and Internet-based video services and programming in the past month, by language and platform, 2017
   • Figure 9.6 Average number of hours Canadians watched traditional television each week, by age group
   • Figure 9.7 Average weekly viewing hours (million) for programs broadcast by English-language and third-language Canadian television services in all of Canada (excluding the Quebec French-language market), 2016-2017
   • Figure 9.8 verage weekly viewing hours (million) for programs broadcast by French-language Canadian television services in the Quebec French-language market, 2016-2017
   • Figure 9.9 Average weekly viewing hours (million) for Canadian programs broadcast by Canadian television services, by language market, program origin, and program category, 2017
   • Figure 9.10 Television programming expenditures on PNI, Canadian and non-Canadian programming (%), 2017
   • Figure 9.11 Canadian programming expenditures, by type of service ($ million), 2017
   • Figure 9.12 Canadian programming expenditures of conventional television stations and discretionary services by program category ($ million), 2013 and 2017
   • Figure 9.13 CPE in the “News” program category by type of television service ($ million)
   • Figure 9.14 Expenditures on programs of national interest (PNI), by category ($ million), 2017
   • Infographic 9.2
   • Table 9.1 Value of television ownership transactions and corresponding tangible benefits from 1 January 2013 to 31 December 2017
2. Conventional television stations
   • Infographic 9.3
   • Figure 9.15 Private conventional television station revenues, by source (%), 2017
   • Figure 9.16 CBC conventional television station revenues, by source (%), 2017
   • Infographic 9.4 - Private conventional television stations of large ownership groups
3. Discretionary & on-demand services
   • Infographic 9.5
   • Figure 9.17 Revenues of discretionary and on-demand services ($ million)
   • Figure 9.18 Revenues of Discretionary & On-demand services by source ($ million), 2017
   • Infographic 9.6 Discretionary services of large ownership groups and the CBC
   • Infographic 9.7 On-demand services of large ownership groups
4. Internet-based video services in Canada
   • Infographic 9.8
   • Figure 9.19 Internet-based video services estimated revenues in Canada, by business model ($ million)
   • Figure 9.20 Estimated revenues in Canada of SVOD services ($ million), 2017
   • Figure 9.21 Estimated revenues in Canada of TVOD services ($ million), 2017
   • Figure 9.22 Estimated revenues in Canada of AVOD services ($ million), 2017
   • Figure 9.23 Estimated revenues in Canada of AVOD services by platform ($ million)
5. Availability of television and video services
   • Table 9.2 Number and type of television and video services authorized to broadcast in Canada, by language of broadcast
   • Table 9.3 Number of Canadian public, community and educational services and private conventional television stations authorized to broadcast, by province and language of broadcast
6. Programming of high standard
   • Table 9.4 Number of television-related contacts received by the CRTC, by type of issue 2013-2017 broadcast years
   • Table 9.5 Television programming complaints received by the CRTC and referred to the CBSC, by sector and issue, 2013-2017 broadcast years
   • Table 9.6 Television-related complaints handled by the CBSC, by language of broadcast and origin of the program, 2017
   • Table 9.7 Complaints relating to digital advertising and advertising on television, handled by the ASC, 2017

Broadcasting Distribution

• Infographic 10.1
1. Revenues and financial performance
   • Infographic 10.2
   • Figure 10.1 Percentage of households subscribing to BDUs vs. Canadians watching television exclusively online
   • Figure 10.2 Percentage of Canadians who watch television exclusively online, nationally and by language
   • Figure 10.3 Percentage of Canadians who watch TV exclusively online in Canada, by age group
2. Industry characteristics
   • Infographic 10.3
   • Figure 10.4 Revenues by type of distribution platform (%), 2017
   • Figure 10.5 Subscribers by type of distribution platform (%), 2017
3. Contributions
   • Figure 10.6 BDU contributions to Canadian programming by recipient
   • Infographic 10.4
   • Infographic 10.5
4. Affiliation payments
   • Figure 10.7 Affiliation payments reported by distribution platform ($ million), 2017
   • Figure 10.8 Affiliation payments made to Canadian and non-Canadian services ($ million), 2017
5. Dispute resolution
   • Figure 10.9 Number of dispute resolution cases in 2017-2018
   • Figure 10.10 Number of formal dispute resolution cases in 2017-2018