It’s Your CRTC: Here’s How To Have Your Say!

Your 5-minute guide to understanding and participating in our activities

What we do

To build and maintain the kind of communication system you need requires the efforts of a lot of people.

We work closely with citizens, broadcasters, service providers, small businesses, and others. We perform a wide range of activities related to enhancing broadcasting and telecommunications in Canada.

Helping Canadians communicate

We know how important broadcasting and telecommunications services are to you. You depend on communication for work, study, and play.

Communications services make up a considerable portion of your monthly budget. So you expect to access a communication system that delivers what you need reliably and cost effectively.

To keep pace with Canadians’ evolving needs and interests, the CRTC periodically reviews the minimum level of service you should expect to receive, such as access to quality high-speed Internet services.

Serving the public interest

Communications technology is playing an increasing role in all of our lives. We are committed to ensuring that you have access to a world-class communication system that provides:

Encouraging respect for legislation

A big part of our job is to make sure that communications laws designed to protect the public interest are respected.

This involves encouraging and monitoring adherence to the Broadcasting Act, the Telecommunications Act, Canada’s Anti-Spam Legislation (CASL), and the National Do Not Call List (DNCL).

Our other activities

Have your say!

When it comes to shaping Canada’s broadcasting and telecommunications system, we depend on you to tell us what you want and need, and to let us know what is and isn’t working for you.

We encourage you to have your say. We invite you to join us in continuing to build a world-class communication system that meets your needs.

Why your participation matters

Our activities have a direct effect on you.

The policies and regulations that we help create, the decisions we make, and the actions we take contribute to how well your communication system works for you.

That is why it is to your benefit to be aware of what we are doing and why. It is also to your benefit to play a role in determining the policies and regulations we develop and the actions we take. And that means making your voice heard and your opinions known to us.

We listen … and we act

Listening to you is critical for us. You point us in the right direction, and where we can, we address your concerns head on. For example:

When you told us this … We did this …
Cell phone contracts were confusing and roaming charges onerous. We held consultations that led to the development of a Wireless Code that simplifies cell phone contracts, lets you know your rights, and puts new requirements on service providers.
You were receiving unwanted calls from telemarketers. We developed the unsolicited telecommunications rules to reduce the number of unwanted calls you receive.
Loud TV commercials were annoying. We made it mandatory to broadcast commercials at the same volume as regular programming.
Telecommunications services in the North were not comparable to those available in the rest of Canada. We made sure that a modernization plan for telecommunications services in the North is in place and is focused on infrastructure investments.
Canadians who are Deaf, hard of hearing or speech impaired had trouble communicating using TTY relay and IP relay. We took steps to make video relay services mandatory across Canada, so that people who use sign language can communicate more effectively with voice telephone users.

Here’s how to take part

To learn about the full range of ways you can contact us and participate in our activities, visit our website.

In the meantime, here are some of the many ways you can reach us:

Contact us online

You’ll find a step-by-step online form for your questions and complaints

Write us a letter

Our address is CRTC, Ottawa, Ontario, Canada K1A 0N2

Give us a call

Call us toll free at 1-877-249-CRTC (2782)

On a toll-free TTY line at 1-877-909-CRTC (2782)

Send us a fax

Our fax number is 819-994-0218

Participate in a public proceeding

We regularly conduct public proceedings, so that you can share your views on important issues in person, by videoconference, online, or in writing. To learn about upcoming proceedings and how you can participate, go to our website’s home page

Join an online consultation

You can share your views by joining one of our online consultations that help us gather information on issues that directly impact you. Consult our website’s home page for upcoming consultations

Follow us on Twitter

Take part in a daily conversation on communications issues that matter to Canadians: @CRTCeng

Like us on Facebook

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What is the CRTC?

The Canadian Radio-television and Telecommunications Commission (CRTC) was created by the Parliament of Canada to regulate and supervise broadcasting and telecommunications in Canada.

This includes the radio, television, cell phone, and Internet services that you and other Canadians rely on every day.

With headquarters in the National Capital Region, the CRTC reports to Parliament through the Minister of Canadian Heritage.

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