What is the CRTC doing about telemarketers?

We understand how frustrating it can be to get unsolicited telephone calls – we get them too!

If you get an unwanted call, please report it to the National Do Not Call List. The provided information is sent to our Compliance and Enforcement team for investigation. If we have enough evidence, we can fine the entity.

To better protect Canadians against nuisance calls, new measures will gradually be implemented by telecom service providers to fight unwanted calls. For instance, providers must either implement a system to block calls within their networks or offer call-filtering services. By December 2019, Canadians should receive fewer unwanted calls thanks to these new safeguards. Learn more:

Additionally, in accordance with our request, a telecommunications working group is testing a new industry-wide call traceback process. The objective is to identify the origin of unwanted calls on the Canadian network, regardless of the type of technology used by the caller. The end goal is to enforce the Commission’s Unsolicited Telecommunications Rules.

Compliance and Enforcement and Telecom Decision CRTC 2019-215

Find some tips on how you can protect yourself from illegitimate nuisance calls. Discover our enforcement actions.

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