Telecom - Staff Letter addressed to Bryan Champagne (Cooptel, telecommunications cooperative)
Gatineau, 6 August 2026
Reference: 8740-C41-202602359
BY EMAIL
Bryan Champagne
IT Director and Service Network Development and Maintenance
Cooptel, telecommunications cooperative
5521 Aéroport Road
Valcourt QC J0E 2L0
bchampagne@cooptel.coop
Subject: Cooptel, telecommunications cooperative Tariff Notice 98/A – Changes to Payment of Charges – Request for information
Dear Bryan Champagne:
The Commission received an application dated 15 May 2026 from Cooptel, telecommunications cooperative (Cooptel), in which Cooptel proposed changes to Section 1.4 – Payment of charges of its General Tariff, CRTC 25160.
Commission staff notes that additional information is required to proceed with its analysis.
Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may require parties to file information or documents where needed.
Accordingly, Cooptel is requested to provide comprehensive answers, including rationale and any supporting information, to the questions below by 28 August 2026.
As set out in section 39 of the Telecommunications Act (the Act) and in Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the relevant information qualifies for designation as confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure.
Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.
Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date. The Commission requires the response or other documents to be submitted electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling in the “Telecom Cover page” located on that web page.
To inform the participation of interested persons in the proceeding, Commission staff expects Cooptel to disclose information on the public record to the maximum extent possible.
A copy of this letter and all subsequent replies will be added to the public record of this proceeding.
Yours sincerely,
Original signed by
Suneil Kanjeekal
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector
Request for Information
In its application, Cooptel proposed to remove the 20-day period for payment following the account statement being sent and to establish a payment due date corresponding to the last business day of the billing cycle.
Cooptel is requested to respond to the following:
- Please explain how the proposed change will impact subscribers, for example, by possibly leading to an increase in late or missed payments.
- Commission staff notes that informing subscribers of the proposed change before it takes effect could mitigate the risk of late or missed payments. In this regard, please indicate whether Cooptel intends to inform all of its existing customers of this change and, if so, specify the means of communication and associated timing. If not, please explain how Cooptel otherwise intends to mitigate this risk.
- Date modified: