Telecom - Staff Letter addressed to Bryan Champagne (Cooptel, telecommunications cooperative)
Gatineau, 24 July 2026
Reference(s): 8740-C41-202506106; 8740-C41-202601939
BY EMAIL
Bryan Champagne
IT Director and Service Network Development and Maintenance
Cooptel, telecommunications cooperative
5521 Aéroport Road
Valcourt QC J0E 2L0
bchampagne@cooptel.coop
Subject: Cooptel, telecommunications cooperative Tariff Notices 94 and 96 – Requests for removal of subsections from sections 2 and 3 of the company’s General Tariff – Request for information
Dear Bryan Champagne:
The Commission received applications from Cooptel, telecommunications cooperative (Cooptel), dated 9 December 2025 and 28 April 2026, in which Cooptel proposed to withdraw certain services from its General Tariff, CRTC 25160.
Commission staff notes that additional information is required to proceed with its analysis.
Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may require parties to file information or documents where needed.
Accordingly, Cooptel is requested to provide comprehensive answers, including rationale and any supporting information, to the questions below by 21 August 2026.
As set out in section 39 of the Telecommunications Act (the Act) and in Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the relevant information qualifies for designation as confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure.
Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.
Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date. The Commission requires the response or other documents to be submitted electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling in the “Telecom Cover page” located on that web page.
To inform the participation of interested persons in the proceeding, Commission staff expects Cooptel to disclose information on the public record to the maximum extent possible.
A copy of this letter and all subsequent replies will be added to the public record of this proceeding.
Yours sincerely,
Original signed by
Suneil Kanjeekal
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector
c.c.: Aouled-Nasteh Djama, Analyst, CRTC, 873-353-6239, aouled-nasteh.djama@crtc.gc.ca
Attach. (1)
Request for Information
In both applications, Cooptel proposed to remove subsections or items related to services for which there are no existing customers. Cooptel stated that their continued inclusion in the tariff is no longer justified
Paragraph 38 of Telecom Information Bulletin 2010-455-1 lists certain information that is required for applications to withdraw a service. Accordingly, Commission staff requests that Cooptel submit the following information:
- A description of the services proposed to be withdrawn for both Tariff Notice 94 and Tariff Notice 96; and
- Rationale for the withdrawals.
- For Tariff Notice 94, Commission staff notes that Cooptel stated that the services are no longer offered by Cooptel and no customers are currently using the services. Please provide more information about why the services are obsolete.
- For Tariff Notice 96, Commission staff notes that Cooptel also stated that the services are no longer offered by Cooptel and no customers are currently using the services. The items proposed for withdrawal appear to be one-time service charges, rather than ongoing subscriptions, and therefore would not have customers subscribing to the services on a continuous basis. Please provide more information about why the services are obsolete.
Commission staff notes that Cooptel indicated that the services proposed for withdrawal are no longer being offered. Commission staff reminds Cooptel that, under subsection 25(1) of the Telecommunications Act, Canadian carriers are to provide telecommunications services that are approved in accordance with a tariff filed with and approved by the Commission unless and until service withdrawal is approved by the Commission.
- Date modified: