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Telecom - Staff Letter addressed to Philippe Gauvin (Bell Canada)

Gatineau, 9 September 2025

Reference: 8740-B2-202503797

BY E-MAIL

Philippe Gauvin
Assistant General Counsel
Bell Canada
160 Elgin St., Floor 19
Ottawa ON K2P 2C4
bell.regulatory@bell.ca

Subject: Bell Canada Tariff Notice 7722 – Proposed withdrawal of three features of Bell Total Connect for Small Business (BTC) service – Request for information

Dear Philippe Gauvin:

On 21 July 2025, the Commission received an application from Bell Canada proposing changes to its General Tariff CRTC 6716, Item 7028 – Bell Total Connect for Small Business (BTC).

Commission staff notes that additional information is required to proceed with their analysis.

Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may require parties to file information or documents where needed.

Accordingly, Bell Canada is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions by 15 September 2025.

As set out in section 39 of the Telecommunications Act (the Act) and in Broadcasting and Telecom Information Bulletin CRTC 2010-961, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the relevant information qualifies for designation as confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure.

Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.

Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date. The Commission requires the response or other documents to be submitted electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling the “Telecom Cover page” located on this web page.

To inform the participation of interested persons in the proceeding, Commission staff expects Bell Canada to disclose information on the public record to the maximum extent possible.

A copy of this letter and all subsequent replies will be added to the public record of this proceeding.

Yours sincerely,

Original signed by

Suneil Kanjeekal
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c.c.: Tara Levine, Senior Analyst, CRTC, 819-997-4478, Tara.Levine@crtc.gc.ca

Attach. (1)

Request for Information

  1. Please clarify the following, with supporting rationale:

    1. What is the total number of subscribers to the Bell Total Connect for Small Business service?
    2. Has the number of subscribers to the Soft Client, Mobile Application, and Call Dashboard features remained stable over the last five years?
    3. Have any customers formally requested the continuation or extension of the above-mentioned features since the withdrawal notice was issued?
    4. Can you suggest any alternatives to the features?
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