Telecom - Staff Letter addressed to the Distribution List
Ottawa, 18 January 2024
Our reference: 8665-C12-202000280
By EMAIL
Distribution List
Subject: Unauthorized Mobile Telephone Number Transfers and SIM Swapping
By letter dated 16 June 2023, Commission staff requested Canadian mobile carriers to file data related to unauthorized SIM swaps and customer transfers (ports). Commission staff request carriers continue to provide monthly information as follows:
- The total number of unauthorized SIM swaps, separately for each wireless brand operated by your company or affiliates only when in a given month, across all brands, the total number reaches six or more.
- The number of unauthorized customer transfers (ports), separately for each wireless brand operated by your company or affiliates and separately for prepaid and postpaid accounts, only when in a given month, across all brands (prepaid and postpaid combined), the total number reaches six or more.
- Comments on your data, including (but not limited to): possible reasons for any significant variations with previous months and any trends observed; describe any new process, initiative, measure, or other activity that has been implemented that may have an impact on the data; and describe any new measure that is being contemplated that may have an impact on future data.
The mobile carriers are requested to file the monthly data for questions above for the period of January to June 2024.
Process
The information requested above should be filed the second Monday of each month. Where the second Monday falls on a statutory holiday, the information should be filed on the following day.
If a company files any updates or corrections to information submitted for previous months, it shall identify to which month(s) the updates apply.
To the extent that information is submitted in confidence pursuant to section 39 of the Telecommunications Act, an abridged version of all submissions must be provided for the public record. A copy of this letter and all related correspondence will be added to the public record.
Yours sincerely,
Rana Dincoy
Director, Intelligence & Analysis Compliance and Enforcement Sector
cc:
Eric Smith, CWTA, esmith@cwta.ca
Ursula Grant, CWTA, ugrant@cwta.ca
John Lawford, PIAC, jlawford@piac.ca
Distribution List
Bell Mobility Inc., bell.regulatory@bell.ca
Bragg Communications Incorporated (carrying on business as Eastlink), Regulatory.Matters@corp.eastlink.ca
Rogers Communications Canada Inc., rwi_gr@rci.rogers.com
Saskatchewan Telecommunications, document.control@sasktel.com
TbayTel, rob.olenick@tbaytel.com
TELUS Communications Inc., regulatory.affairs@telus.com
Videotron ltée ., regaffairs@quebecor.com
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