Telecom - Staff Letter addressed to Distribution List
Ottawa, 18 January 2023
Reference(s): 8665-C12-202000280
BY EMAIL
Distribution List
Subject: Unauthorized Mobile Telephone Number Transfers and SIM Swapping
By letter dated 10 August 2022, Commission staff requested Canadian mobile carriers to file data related to unauthorized SIM swaps and customer transfers (ports). Commission staff continue to request this data. Please note, the thresholds for reporting have been lowered for ports.
1. Provide the total number of unauthorized SIM swaps, separately for each wireless brand operated by your company or affiliates only when in a given month, across all brands, the total number reaches six or more.
2. Provide the number of unauthorized customer transfers (ports), separately for each wireless brand operated by your company or affiliates and separately for prepaid and postpaid accounts, only when in a given month, across all brands (prepaid and postpaid combined), the total number reaches six or more.
3. Comment on your data, including (but not limited to): possible reasons for any significant variations with previous months and any trends observed; describe any new process, initiative, measure, or other activity that has been implemented that may have an impact on the data; and describe any new measure that is being contemplated that may have an impact on future data.
The mobile carriers are requested to file the monthly data for questions above for the period of January to June 2023.
As previously indicated, while mobile carriers are no longer to provide the total number of customer transfers and SIM swaps and may not be required to file the total number of unauthorized customer transfers or SIM swaps on a monthly basis (1a, 1b, 1c, and 1d in the Commission staff letter dated 28 May 2020), Commission staff could request this data at a later date.
Process
The information requested above for January 2023 should be filed by February 15th 2023. The data for the following months should be file the by the second Monday of each month. Where the second Monday falls on a statutory holiday, the information should be filed on the following day.
In the event that a company may file any updates or corrections to information submitted for previous months, it shall clearly identify to which month(s) the updates apply.
To the extent that information is submitted in confidence pursuant to section 39 of the Telecommunications Act, an abridged version of all submissions must be provided for the public record. A copy of this letter and all related correspondence will be added to the public record.
Sincerely,
Yours sincerely,
Original signed by
Rana Dincoy
Director, Intelligence & Analysis
c.c.:
Eric Smith, CWTA, esmith@cwta.ca
Ursula Grant, CWTA, ugrant@cwta.ca
John Lawford, PIAC, jlawford@piac.ca
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