Telecom - Procedural Letter addressed to Distribution list

Ottawa, 9 November 2022

Our reference: 8663-C374-202203727


Distribution list

RE: Application by CAF and CCG Requesting Secondary PSAP Designation for All Federal Joint Rescue Coordination Centres and Maritime Rescue Sub-Centres

On 8 July 2022, Canadian Joint Operations Command (CJOC) submitted a Part 1 on behalf of the Canadian Armed Forces (CAF) and the Canadian Coast Guard (CCG) to request that the Commission designate the federal Joint Rescue Coordination Centres (JRCCs) and Maritime Rescue Sub-Centres (MRSCs) as secondary Public Safety Answering Points (PSAPs). With this designation, the centres would interconnect to the NG9-1-1 network(s) and benefit from all features available to PSAPs including the location of the caller.

In response to this Part 1, three interventions were submitted by Bell Canada (Bell), TELUS Communications Inc. (TELUS) and Rogers Communications Canada Inc. (Rogers). These interventions addressed the integration of the JRCCs MRSCs into the NG9-1-1 network and specific issues related to network integration.

Commission staff notes that no PSAPs participated in the process before the deadline for submissions closed.

In order to gain a fuller perspective of possible benefits and challenges to designating JRCCs and MRSCs as secondary PSAPs, Commission staff is requesting input from any PSAPs that would be affected by the change in designation for JRCCs and MRSCs on the questions in Appendix 1.

Responses to the request for information can be submitted by any PSAPs individually or collectively, by 30 November 2022. Interested parties may comment on the information submitted by the primary PSAPs by 7 December 2022. CJOC may file an answer in response to the materials submitted in response to this request as well as in response to any subsequent comments from interested parties by 14 December 2022.

This letter and any subsequent correspondence will be placed on the public record. Should any party designate any information in its response as confidential pursuant to section 39 of the Telecommunications Act, an abridged version of the response must be provided for the public record.

Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date.

The Commission requires the response or other documents to be submitted electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling the “Telecom Cover page” located on this web page.


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

c. c. Alex Pittman, CRTC, 873-354-6342,

Distribution list

David Wilson, Director of Provincial 911 - Province of Nova Scotia,
Gail Hamilton, Assistant Director (Acting) - NB 9-1-1 Transition (Unit),
Sarah Villeneuve, Service de Police de la Ville de Montréal,
Kerry-Anne Murray-Bates, Senior Operations Supervisor - Toronto Police Communications Center,
Roy Artin, Enterprise Infrastructure Architect - E-Comm 9-1-1,
Ashley Geraghty, gestionnaire du NWT 9-1-1 – Affaires municipales et communautaires,
Kerry Power, directeur exécutif – NL9-1-1,
Bell Canada and Bell Mobility Inc., Philippe Gauvin, Assistant General Counsel
TELUS Communications Inc., Stephen Schmidt, Vice-President – Telecom Policy & Chief Regulatory Legal Counsel
Rogers Communications Canada Inc., Howard Slawner, Vice President – Regulatory, Telecom


Questions for Primary PSAPs

Please provide comprehensive answers to the following questions, including rationale and any supporting information.

  1. What are your organisation’s views on the usefulness and benefits, from a public safety perspective, of JRCCs and MRSCs directly interconnecting to the NG9-1-1 network(s)?
  2. Given their operations, including aeronautical and maritime search and rescue, what are your organisation’s views on whether the JRCCs and MRSCs should be designated as secondary PSAPs, or alternatively, as a trusted entities for purpose of interconnecting to the NG9-1-1 network?
  3. Given that JRCCs and MRSCs are federal entities, what agreements, if any, are required between them and the Primary PSAPs?
Date modified: