Telecom - Commission Letter addressed to the Distribution list

Ottawa, 27 April 2022

Our reference: 1011-NOC2020-0124, 1011-NOC2021-0069


Distribution list

Subject: Guidance for notifying the Canadian Radio-television and Telecommunications Commission (CRTC) when you publish documents required under the Accessible Canada Act (ACA) and the CRTC Accessibility Planning and Reporting RegulationsFootnote1 (the Regulations).

Dear Service Provider:

We are writing to provide guidance on how to notify the CRTC when you publish each version of your feedback process description, accessibility plans and progress reports required under the ACA and the Regulations.

The first relevant deadline under the Regulations is 1 June 2022, by which date the largest broadcasting and telecom entities will have to publish their feedback process descriptions.

As you may be aware, you must notify the Commission within 48 hours of publishing each version of a feedback process description, accessibility plan or progress report on your website, and include in your notice a hyperlink to the URL.Footnote2

Please use My CRTC Account (GCKey) to submit your notice to the CRTC. Also, please use the format provided below to fill out the Description of Information field in your notice. Consistency of format enables efficiency and discoverability that benefits all stakeholders, given the volume of ACA submissions to the Commission anticipated over time.

Using GCKey to submit your notice to the Commission

Most broadcasting and telecommunications service providers who interact regularly with the CRTC are familiar with GCKey as the means for making submissions.

However, new service providers may need to set up an account, and instructions for this are provided when you access the cover page of GCKey.

Click here to access the cover page (Forms and My CRTC Account). Click on the Broadcasting Cover Page or Telecom Cover Page as applicable, log in to your GCKey account, and enter the relevant information for your organization (name, address, etc.) as necessary.

Format for description of information

You must then select the relevant type of submission from the menu provided. In this instance, you should be selecting Other document(s).

In the Submission screen that follows, use the Description of Information Submitted: (required) field to enter your information in the below format.

ACA <Document Name> <Entity Name> <Date> Version <#> Amended <#, Date>


  1. ACA <document name> would be one of the following as appropriate to your notice:
    • ACA, Feedback process description,
    • ACA, Initial accessibility plan,
    • ACA, First progress report,
    • ACA, Second progress report, or
    • ACA, Updated accessibility plan.
  1. <Entity Name> is the name of your organization. Please include the legal name of the entity and, if different, the business or brand name used to market services to the public. In this instance, the format would be <Legal Name (Brand Name)>.
  2. <Date> is the due date (deadline) of the plan or report as established by the Regulations.  The format for the date should be YYYY-MM-DD.
  3. Version <#> is the version of the plan or report starting with “1.” Increment as necessary (2, 3, 4, etc.) for subsequent versions.
  4. Amended <#, Date> is an optional field for future use in specific circumstances when the Commission requests amendment of a specific version of a plan or report. Use “1” to identify the first amendment and increment as necessary (2, 3, 4, etc.) for subsequent amendments. The format for the date should be YYYY-MM-DD.

Entities that offer both broadcasting and telecommunications services

Entities that offer both broadcasting and telecommunications services may have chosen to address both of these in a consolidated single submission.

In this case, we ask that you submit the same information in GCKey using both Broadcast Cover Page and the Telecom Cover Page. Having this information in both places will help with downstream processing, clarity, and discoverability. It would also be helpful if you mention that this is the case in your notice.

The Accessible Canada Regulations

Note that the Regulations apply to areas within the Commission’s purview. You may have additional obligations to notify the Accessibility Commissioner under the Accessible Canada Regulations ( when you publish each version or amendment of any accessibility plan or progress report and feedback process. Any such obligations would not be enforced by the Commission.Footnote3

If you have any questions, please feel free to contact Jennifer Porteous, Manager Social and Consumer Policy at Please continue to monitor the CRTC’s website as more information will be coming.

Commission staff is sending this letter to help you understand your obligations, and is written in a less formal way than the Regulations. It is meant to complement the Regulations, not replace or override them. If anything in this letter conflicts with the ACA or the Regulations, they must take precedence. Nothing in this letter should be considered legal advice, and you are responsible for ensuring your compliance with the ACA and the Regulations. You are encouraged to read the Regulations and the associated Commission policy via the above links.


Nanao Kachi
Director, Social and Consumer Policy

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