Telecom Commission Letter addressed to Mr. Leonard D. Eichel
Ottawa, 4 March 2020
Our reference: 8621-C12-01/08
Mr. Leonard D. Eichel
Senior Director, Regulatory Affairs, Telecom
Place Ville Marie, bureau 1700
Montréal (Québec) H3B 0B3
RE: Extension of time in Decision 2018-357, requiring Cable Carriers to implement, at a minimum, next day batch reporting
Dear Mr. Eichel:
In Decision 2018-357Footnote1 the Commission made determinations on Non-consensus report 1540RE04 – Status of TPIA Installation Orders and Trouble Tickets and the related Process Guidelines for TPIAFootnote2 Service Orders and Trouble Tickets, Version 1 (only available in English) [the Guideline]. The Commission’s decision included:
- A request to the CRTC Interconnection Steering Committee (CISC) to update the Guideline to reflect the determinations set out in Decision 2018-357 and to publish the final Guideline within 90 days of the date of Decision 2018-357; and,
- A determination that Bragg Communications Inc., carrying on business as Eastlink (“Eastlink”), Cogeco Communications Inc. (Cogeco), Rogers Communications Canada Inc. (Rogers), Shaw Cablesystems G.P. (Shaw) and Vidéotron Ltd. (Vidéotron) (collectively referred to as the Cable Carriers) were to implement, at a minimum, next day batch reporting and to report to the Commission within six months of the publication of the final Guideline on:
The state of progress in implementing, at a minimum, next day batch reporting;
Any technical or economic constraints to providing TPIA customers with same day or near real-time batch reporting, including supporting rationale and a timeline for when same day or near real-time batch reporting can be provided to TPIA customers; and
The state of progress in implementing the consensus items proposed in the Guideline.
The final Guideline was published on 20 February 2019, resulting in the Cable Carriers being required to report to the Commission by 20 August 2019.
The Commission has received progress reports from the Cable Carriers Eastlink, Shaw, Rogers, and Vidéotron which state they have all implemented, at minimum, next day batch reporting.
On 11 October, 2019, Cogeco provided progress updates on implementing the consensus items in the Guideline and informed the Commission that it required more time to file its progress reports regarding implementing, at a minimum, next day batch reporting or implementing same day or near real-time batch reporting as it was evaluating the solutions. Cogeco indicated that it expects to be in a position to implement one of the two solutions by the end of March 2020.
On 10 December, 2019, Commission staff issued requests for information (RFI) to Cogeco regarding its outstanding progress reports required from Decision 2018-357.
On 13 January 2020, Cogeco provided responses to Commission staff RFIs.
Cogeco identified fourFootnote3 technical constraints related to providing TPIA customers with same day, or near real-time status on orders.
Regarding Cogeco’s implementation of, at minimum, next day batch reporting, Cogeco submitted that a transformation project that began in April 2018 to replace legacy systems related to provisioning and billing systems, resulted in numerous issues affecting customer experience for all of Cogeco’s customers. Cogeco enacted an embargo as part of a normal project management process designed to focus effort on fixing all outstanding issues and stabilizing the new platform. Cogeco submitted, notwithstanding these exceptional circumstances, that a next day batch reporting solution will be implemented at the end of March 2020.
Having regard for Cogeco’s unforeseen implementation issues, the Commission considers that an extension of time to implement, at a minimum, next day batch reporting, is reasonable.
Accordingly, the date for Cogeco to implement, at minimum, next day batch reporting as set out in Decision 2018-357 is revised to 31 March 2020.
Original signed by
c.c.: Matthew Alexander, CRTC email@example.com
William Lloyd, CRTC firstname.lastname@example.org
email@example.com, Matthew.Alexander@crtc.gc.ca, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, Barry.Choi@rci.rogers.com, email@example.com, Charles.Pronovost@videotron.com, firstname.lastname@example.org, email@example.com, David.Watt@rci.rogers.com, firstname.lastname@example.org, email@example.com, Diane.Gilbert@rci.rogers.com, firstname.lastname@example.org, Dorothea.Schramm@rci.rogers.com, Erich.Baumgartner@rci.rogers.com, email@example.com, firstname.lastname@example.org, Graham.LeGeyt@sjrb.ca, Jocelyn.Kearney@sjrb.ca, email@example.com, Leonard.Eichel@cogeco.com, Marielle.Wilson@corp.eastlink.ca, Martin.PerreaultING@videotron.com, Michelle.Dupuis@telus.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, Serena.Xie@rci.rogers.com, Simon-Pierre.Olivier@fidomobile.ca, email@example.com, Thomas.Grasham@rci.rogers.com, firstname.lastname@example.org, Nathan.Jarrett@rci.rogers.com, email@example.com, KMitchell@teksavvy.ca, Gerry.Thompson@rci.rogers.com, firstname.lastname@example.org
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