Telecom - Commission letter addressed to Ms. Louise Robichaud (Cochrane Telecom Services of the Town of Cochrane)
Ottawa, 25 November 2019
Our reference: 1011-NOC2017-0033
Ms. Louise Robichaud
Chief Financial Officer
Cochrane Telecom Services of the Town of Cochrane
153 6th Ave Box 640, P.O. Box 640
Cochrane, ON P0L 1C0
Subject: Request for information – Obligations with respect to Message Relay Services
Dear Ms. Robichaud:
As noted in Telecom Regulatory Policy (TRP) CRTC 2018-466 titled Review of the regulatory framework for text-based message relay services, various categories of telecommunications service providers, including small incumbent local exchange carriers (SILECs), are required to provide message relay services to their retail customers, and may meet this obligation by:
- providing the services themselves;
- purchasing the services on a wholesale basis from an incumbent local exchange carrier; or
- hiring a third-party call centre to provide the services.
Commission staff notes that Cochrane Telecom is currently registered with the Commission as a SILEC.
In light of the importance of message relay services to the Canadian public, the Commission is working to ensure that SILECs across Canada are adhering to regulatory obligations set out in TRP 2018-466.
Accordingly, Commission staff requests a response to this letter by 9 December 2019 using the secured service “My CRTC Account” (Partner Log In or GCKey).
In your response, indicate whether Cochrane Telecom:
- is currently providing TTY relay services and IP relay services to its home phone customers. If this obligation is not being met, explain why and indicate when Cochrane Telecom will come into compliance; and
- will, by 14 December 2019, meet the minimum requirements for message relay services, as described in paragraphs 153 and 156 of TRP 2018-466.
If you have any questions, please contact Bradley Gaudet at firstname.lastname@example.org.
Director, Social and Consumer Policy
Consumer, Research and Communications
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