Telecom - Commission letter addressed to Ms. Louise Robichaud (Cochrane Telecom Services of the Town of Cochrane)

Ottawa, 25 November 2019

Our reference: 1011-NOC2017-0033


Ms. Louise Robichaud
Chief Financial Officer
Cochrane Telecom Services of the Town of Cochrane
153 6th Ave Box 640, P.O. Box 640
Cochrane, ON P0L 1C0

Subject: Request for information – Obligations with respect to Message Relay Services

Dear Ms. Robichaud:

As noted in Telecom Regulatory Policy (TRP) CRTC 2018-466 titled Review of the regulatory framework for text-based message relay services, various categories of telecommunications service providers, including small incumbent local exchange carriers (SILECs), are required to provide message relay services to their retail customers, and may meet this obligation by:

Commission staff notes that Cochrane Telecom is currently registered with the Commission as a SILEC.

In light of the importance of message relay services to the Canadian public, the Commission is working to ensure that SILECs across Canada are adhering to regulatory obligations set out in TRP 2018-466.

Accordingly, Commission staff requests a response to this letter by 9 December 2019 using the secured service “My CRTC Account” (Partner Log In or GCKey).

In your response, indicate whether Cochrane Telecom:

If you have any questions, please contact Bradley Gaudet at

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy
Consumer, Research and Communications

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