ARCHIVED - Telecom - Commission letter addressed to Ms. Serina Repole (CityWest Telephone Corporation)

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Ottawa, 25 November 2019

Our reference: 1011-NOC2017-0033


Ms. Serina Repole
CityWest Telephone Corporation
248 Third Avenue West
Prince Rupert, BC V8J 1L1

Subject: Request for information – Obligations with respect to Message Relay Services

Dear Ms. Repole:

As noted in Telecom Regulatory Policy (TRP) CRTC 2018-466 titled Review of the regulatory framework for text-based message relay services, various categories of telecommunications service providers, including local exchange carriers (LECs) and wireless carriers, are required to provide message relay services to their retail customers, and may meet this obligation by:

Commission staff notes that CityWest Telephone Corporation (CityWest) is currently registered with the Commission as a small incumbent LEC and a wireless carrier.

In light of the importance of message relay services to the Canadian public, the Commission is working to ensure that LECs and wireless carriers are adhering to regulatory obligations set out in TRP 2018-466.

Accordingly, Commission staff requests a response to this letter by 9 December 2019 using the secured service “My CRTC Account” (Partner Log In or GCKey).

In your response, indicate whether CityWest:

If you have any questions, please contact Bradley Gaudet at

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy
Consumer, Research and Communications

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