Telecom - Commission letter addressed to Mr. Doug Cooper (Primus Management ULC)
Ottawa, 25 November 2019
Our reference: 1011-NOC2017-0033
Mr. Doug Cooper
Primus Management ULC
2680 Skymark Avenue, Suite 100
Mississauga, ON L4W 5L6
Subject: Request for information – Obligations with respect to Message Relay Services
Dear Mr. Cooper:
As noted in Telecom Regulatory Policy (TRP) CRTC 2018-466 titled Review of the regulatory framework for text-based message relay services, various categories of telecommunications service providers (TSPs), including voice over Internet Protocol (VoIP) service providers and competitive local exchange carriers (CLECs), are required to provide message relay services (i.e. both TTY relay services and IP relay services) to their retail customers. In addition, resellers of mobile wireless voice services are required to provide IP relay services.
Such TSPs may meet these obligations by:
- providing the services themselves;
- purchasing the services on a wholesale basis from an incumbent local exchange carrier; or
- hiring a third-party call centre to provide the services.
Commission staff notes that Primus Management ULC (Primus) is currently registered with the Commission as a reseller of telecommunications services and as a CLEC, and that Primus’s website indicates the company offers VoIP home phone service, traditional home phone service, and mobile wireless phone service.
In light of the importance of message relay services to the Canadian public, the Commission is working to ensure that CLECs and VoIP service providers are adhering to regulatory obligations set out in TRP 2018-466.
Accordingly, Commission staff requests a response to this letter by 9 December 2019 using the secured service “My CRTC Account” (Partner Log In or GCKey).
In your response, indicate whether Primus:
- is currently providing IP relay services to its mobile wireless customers. If this obligation is not being met, explain why and indicate when Primus will come into compliance;
- is currently providing both TTY relay services and IP relay services to its home phone (both VoIP and traditional) customers. If this obligation is not being met, explain why and indicate when Primus will come into compliance; and
- will, by 14 December 2019, meet the minimum requirements for message relay services, as described in paragraphs 153 and 156 of TRP 2018-466.
If you have any questions, please contact Bradley Gaudet at firstname.lastname@example.org.
Director, Social and Consumer Policy
Consumer, Research and Communications
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