ARCHIVED - Telecom - Commission letter addressed to Mr. Doug Cooper (Primus Management ULC)

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 25 November 2019

Our reference: 1011-NOC2017-0033


Mr. Doug Cooper
Primus Management ULC
2680 Skymark Avenue, Suite 100
Mississauga, ON L4W 5L6

Subject: Request for information – Obligations with respect to Message Relay Services

Dear Mr. Cooper:

As noted in Telecom Regulatory Policy (TRP) CRTC 2018-466 titled Review of the regulatory framework for text-based message relay services, various categories of telecommunications service providers (TSPs), including voice over Internet Protocol (VoIP) service providers and competitive local exchange carriers (CLECs), are required to provide message relay services (i.e. both TTY relay services and IP relay services) to their retail customers. In addition, resellers of mobile wireless voice services are required to provide IP relay services.

Such TSPs may meet these obligations by:

Commission staff notes that Primus Management ULC (Primus) is currently registered with the Commission as a reseller of telecommunications services and as a CLEC, and that Primus’s website indicates the company offers VoIP home phone service, traditional home phone service, and mobile wireless phone service.

In light of the importance of message relay services to the Canadian public, the Commission is working to ensure that CLECs and VoIP service providers are adhering to regulatory obligations set out in TRP 2018-466.

Accordingly, Commission staff requests a response to this letter by 9 December 2019 using the secured service “My CRTC Account” (Partner Log In or GCKey).

In your response, indicate whether Primus:

If you have any questions, please contact Bradley Gaudet at

Yours sincerely,

Nanao Kachi
Director, Social and Consumer Policy
Consumer, Research and Communications

Date modified: