Telecom Commission Letter Addressed to Julia Dumanian (Canadian Hearing Society)

Ottawa, 7 June 2017

Our reference: 1011-NOC2017-0033


Julia Dumanian,
President and CEO
Canadian Hearing Society
271 Spadina Road
Toronto, Ontario  M5R 2V3

Subject:  Telecom Notice of Consultation CRTC 2017-33, Review of the regulatory framework for text-based message relay services

Dear Ms. Dumanian:

On 2 February 2017, the Commission issued Notice of Consultation (NoC) 2017-33 to review the regulatory framework for text-based message relay services (MRS review), which are text-to-voice services that enable people with a hearing or speech disability to make and receive telephone calls.

In order to ensure the Commission has a complete record in the MRS review, Commission staff is issuing letters to accessibility groups that expressed views regarding MRS in past proceedings, such as the Basic Telecommunications Services (BTS)Footnote1 and next-generation 9-1-1 (NG911)Footnote2 proceedings, in order to ask those groups whether they still hold their views.

Commission staff notes that the Canadian Hearing Society (CHS) is not a party to the MRS review, as CHS did not file an intervention by the Commission’s deadline of 3 April 2017 set out in NoC 2017-33. Nevertheless, given that CHS has expressed views regarding MRS in past proceedings, Commission staff is issuing the present request for information (RFI) letter to confirm whether CHS continues to believe that:

Commission staff is requesting that you reply to this letter by 13 June 2017 by confirming, as noted above, whether CHS continues to hold the views it had expressed in the BTS and NG911 proceedings. Your reply to this letter will permit parties to comment on CHS’s views by 23 June 2017, which is the deadline set out in NoC 2017-33-1 for parties to comment on responses to RFIs filed by other partiesFootnote5.

We value CHS’s contributions to the Commission’s public consultations and look forward to receiving CHS’s comments during the present MRS review.

If you have any questions with regards to this letter, please contact Bradley Gaudet at

Yours sincerely,

originally signed by

Nanao Kachi
Director, Social and Consumer Policy
Consumer Affairs and Strategic Policy

c.c.: Gary Malkowski, VP Stakeholder & Employer Relations, CHS,

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