Telecom Commission Letter Addressed to Jean-Sebastien Carle (INFO Telecom Inc.)

Ottawa, 26 April 2017

Our reference:  8663-C12-201015470


Mr. Jean-Sebastien Carle
IT Director
INFO Telecom Inc.
15599 Notre-Dame Street East
Pointe-aux-Trembles. Quebec H1A 1X3

RE: INFO Telecom Inc. - Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Carle:

On 27 February 2017, INFO Telecom Inc. (INFO Telecom) filed information related to its local VoIP 9-1-1 emergency service.

This is to advise you that based on the information provided by INFO Telecom, including the name of the 9-1-1 service provider, Commission staff is satisfied that INFO Telecom meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote1 and Telecom Decision 2005-61Footnote2 .

However, Commission staff notes that as of the date of this letter, INFO Telecom is not registered with the Commission as a reseller of telecommunication services, nor does it have a Basic International Telecommunications Service (BITS) licence, both of which are regulatory requirements associated with the provision of services such as those offered by INFO Telecom.

Please send the required documentation to register as a reseller of telecommunication services and to obtain a BITS license. Following is a link that will provide information on registering as a reseller and how to obtain a BITS license.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter or by the date the company begins offering service to consumers.

The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

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