Telecom Commission Letter Addressed to Jean-Paul Rubens (Telecommunications Simplicom inc.)

Ottawa, 20 January 2017

Our reference:  8663-C12-201015470


Mr. Jean-Paul Rubens
Telecommunications Simplicom inc.
1430 Blvd St-Martin Quest
Laval, Québec H7S 1M9

RE: Telecommunications Simplicom Inc.– Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Dear Mr. Rubens:

On 5 December 2016, Telecommunications Simplicom Inc. (Simplicom), filed information related to its local VoIP 9-1-1 emergency service.

This is to advise you that based on the information provided by Simplicom, including the name of the 9-1-1 service provider, Commission staff is satisfied that Simplicom meets its obligations for providing VoIP 9-1-1 service. Commission staff also considers that the proposed customer notification texts submitted by the company for review by the Commission are in compliance with the directives in Telecom Decision 2005-21Footnote 1 and Telecom Decision 2005-61Footnote 2.

However, while Commission staff notes that as of the date of this letter Simplicom is registered with the Commission, it does not have a Basic International Telecommunications Service (BITS) licence, which is a regulatory requirement associated with the provision of services such as those offered by Simplicom. Please send the required documentation to register for a BITS license by February 2, 2017. Following is a link that will provide information on how to obtain a BITS license.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations. The customer notification texts must be posted on the company’s website within five (5) business days of this letter. The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS licence and registrations.

Finally, the company is responsible for keeping current with regulations concerning the provision of 9-1-1 service. These regulations can be found on the Commission’s website at


Original signed by

Michel Murray
Director, Dispute Resolution & Regulatory Implementation
Telecommunications Sector

[1] Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21,
4 April 2005 (Telecom Decision 2005-21).

[2] Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

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