ARCHIVED - Telecom Commission Letter addressed to Howard Slawner (Rogers Communications Inc.)

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Ottawa, 8 October 2015

Our references:  8621-C12-01/08 - 8665-C12-20080794


Howard Slawner
Director, Regulatory Matters
Rogers Communications Inc.
333 Bloor Street East, 9th Floor
Toronto, Ontario  M4W 1G9

RE: Text with 9-1-1 service implementation for Mobilicity customers

Dear Sir:

Rogers noted that it is in the process of determining how best to integrate Mobilicity with Rogers’ operations. However, since the Mobilicity IT system cannot connect directly to the Rogers system to deliver T9-1-1, Rogers will soon implement a process to port a Mobilicity customer requesting T9-1-1 from Mobilicity’s to Rogers’ network. Rogers indicated that this will ensure that no Mobilicity customer who requests T9-1-1 will be denied it.

Rogers’ prompt efforts will result in improved accessibility of telecommunications for Mobilicity’s customers who are Deaf, hard of hearing or speech impaired.  Commission staff notes that, if Mobilicity continues to exist, in the short or long term, as a separate brand from Rogers, it is necessary for Mobilicity customers to be informed that they may now have access to T9-1-1 if offered in their region, and to have the ability to register for the service.

As has been implemented by Rogers for its own customers, this would include the implementation of, an online registration process, the provision of customer information about the availability, characteristics and limitations of T9-1-1 on Mobilicity’s website, in addition to other requirements set out in Telecom Decision 2013-22.   Mobilicity would also have to provide the Canadian Wireless Telecommunications Association with a link to Mobilicity’s T9-1-1 registration webpage, so that it may be published on the information website.

Commission staff therefore requests that Mobilicity, or Rogers on behalf of Mobilicity, file with the Commission, by no later than 16 October 2015, its timelines and plan for the implementation of the T9-1-1 registration process for Mobilicity customers and the provision of customer information about the T9-1-1.

Should you have any questions in regard to this letter, please contact Renée Doiron or James Ndirangu.


Original signed by

Kay Saicheua
Director, Competition and Emergency Services Policy
Telecommunications Sector

c.c.:  Renée Doiron, CRTC, 819-997-2755,
James Ndirangu, CRTC, 819-997-3670,
Glen Freer, Rogers,
Gary Wong,


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