ARCHIVED - Telecom Commission Letter addressed to Distribution List

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Ottawa, 2 October 2015



Re: Broadcasting and Telecom Notice of Consultation 2015-239, Review of the structure and mandate of the Commissioner for Complaints for Telecommunications Services Inc. – Organization and conduct of the public hearing.

Dear Madam/Sir:

The Commission is scheduled to hold a public hearing in connection with the above-noted proceeding commencing on Tuesday, 3 November 2015 at the Conference Centre, Phase IV, Outaouais Room, 140 Promenade du Portage, in Gatineau, Quebec.

The purpose of this letter is to provide parties with information on the organization and conduct of the public hearing.

Sitting Schedule

The hearing will begin at 9:00 a.m. on Tuesday, 3 November 2015. The hearing is expected to last 4 days.

The order and estimated date of appearance of parties making an oral presentation at the hearing is set out in the Schedule to this letter.

Please note that the order of appearance of the public hearing will be available on the Commission’s website at the following link: and will be updated, if necessary, prior to the hearing.

All other persons interested in the proceeding and members of the public are invited to attend as audience members.

Participants are responsible for monitoring the progress of the hearing so that they are aware of any Commission directives and are ready to make their presentation on the day scheduled or, if necessary, the day before or after their scheduled date of appearance, depending on the progress of the hearing. Please be advised that an audio link will be available throughout the hearing on the Commission’s website at


The Commission has made arrangements to provide stenography services for the hearing. Those who wish to obtain same-day or other services are to contact Justin Ladelpha of International Reporting as soon as possible prior to the hearing to make arrangements. The person requesting the service is responsible for the transaction and payment of such services. Justin Ladelpha from International Reporting Inc. may be contacted at 613-748-6043 ext. 25 or The transcripts will be posted daily on the Commission’s website.


The time allotted for each party to make its presentation is set out in the Schedule to this letter.

Participants may use the time allotted to them in order to discuss any aspect of their submissions or respond to any aspect of the written submissions made by other parties to this proceeding.

Presentations may be followed by questioning from members of the Commission panel and by Commission legal counsel where appropriate.

Participants may make use of audio-visual aids in their presentations (the duration of which must be included in participants’ allocated presentation time). Participants who wish to employ an audio-visual aid are to contact Jade Roy, Hearing Secretary, by e-mail at (tel: 819-953-7927) by no later than 8 October 2015, since those participants will be required to make arrangements to rent technical equipment as required. To facilitate the interpretation of these audio-visual presentations, the Commission requests that participants provide, prior to their presentations, a transcript (2 copies) for the interpreters at the hearing. Please note that this transcript will not be added to the public record as it is solely for the use of the interpreters.

Responsibility of the participants

Parties are required to bring with them all relevant documentation and knowledgeable personnel, including any relevant experts. An adverse inference may be drawn from the failure of a party to do so.

Participants are reminded that, in accordance with the Canadian Radio-television and Telecommunications Rules of Practice and Procedure, only evidence in support of statements already on the record is admissible at the public hearing. Should a party intend to bring forward new evidence, including proposed exhibits or attachments to the oral presentation, they must notify the Hearing Secretary of their intention in advance of their oral presentation and must request permission to do so from the Commission panel at the beginning of their oral presentation.

For ease of translation and transcription, and to assist the Commission panel members and Commission staff, participants are requested to bring 20 copies of:

Participants are requested to provide an electronic version of their prepared remarks to the Hearing Secretary ( and the stenographer prior to their oral presentation.

Notification of attendance and further inquiries

In order to assist the Commission, participants must file the following via e-mail at , by 8 October 2015:

Please note that this information will not be posted on the Commission’s website.


Parties’ undertakings must be filed by 12 November 2015 unless otherwise determined by the Commission panel. Undertakings will not be confirmed on the record at the end of the presentation. Any party who wishes to confirm the content of its undertakings may speak with Commission Legal Counsel.

Organisation of the Hearing Room

Parties are advised that separate tables for each party will not be provided in the hearing room. Parties who wish to follow the hearing in person may sit in the audience or in the public examination room.

Post-public hearing written submissions

Parties are reminded that they may file final written comments in reply to submissions at the public hearing on any matter within the scope of this proceeding by 20 November 2015. Final comments, including an executive summary, are not to exceed 15 pages.


Original signed by

John Traversy
Secretary General

Distribution List:;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Schedule: Order of Appearance

*Note: The dates of appearance are estimates only, based on projected sitting times.


Tuesday, 3 November 2015

  1. Commissioner for Complaints for Telecommunications Services Inc. (20 min)
  2. National Pensioners Federation Council of Senior Citizens’ Organizations of British Columbia & Public Interest Advocacy Centre (20 min)
  3. TELUS (20 min)
  4. Consumers Council of Canada (20 min)

Wednesday, 4 November 2015

  1. Media Access Canada (20 min)
  2. Rogers Communications (20 min)
  3. Union des Consommateurs (20 min)
  4. CNIB and The Alliance for Equality of Blind Canadians (20 min)
  5. Saskatchewan Telecommunications (20 min)
  6. Canadian Network Operators Consortium Inc (20 min)

Thursday, 5 November 2015

  1. Forum for Research and Policy in Communications (20 min)
  2. Quebecor Media inc, on behalf of Vidéotron s.e.n.c.: (20 min)
  3. Shaw Communications Inc. (20 min)
  4. TekSavvy Solutions Inc. (20 min)
  5. Habib Zaidi (5 min)

Friday, 6 November 2015

  1. Bell Canada (20 min)
  2. Samuelson-Glushko Canadian Internet Policy and Public Interest Clinic (20 min)
  3. Cogeco Cable Inc. (20 min)
  4. Olafur Arason (5 min)


Reply from the Commissioner for Complaints for Telecommunications Services Inc. (20 min)

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