ARCHIVED - Telecom Order CRTC 2014-423

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Ottawa, 11 August 2014

File number: 8643-A60-201405126

Access Communications Co-operative Limited – PIC/CARE access customer handbook

  1. The Commission received an application from Access Communications Co-operative Limited (Access Communications), dated 6 June 2014, in which the company requested approval of its Primary Interexchange Carrier/Customer Account Record Exchange Access Customer Handbook (PIC/CARE handbook).
  2. Access Communications’ PIC/CARE handbook sets out the guidelines for the exchange of information between Access Communications, operating as a competitive local exchange carrier, and interexchange carriers.
  3. The Commission received no interventions with respect to this application. The public record of this proceeding is available on the Commission’s website at or by using the file number provided above.
  4. In July 2000, the CRTC Interconnection Steering Committee (CISC) Business Process Working Group developed a model PIC/CARE handbook (the CISC model) for use by the telecommunications industry. The latest updates to the CISC model were approved by the Commission in CRTC Interconnection Steering Committee – Consensus items, Telecom Decision CRTC 2007-121, 3 December 2007.
  5. The Commission finds that the information provided in Access Communications’ PIC/CARE handbook (i) is consistent with the latest version of the CISC model, (ii) provides the necessary information with respect to PIC processing, and (iii) is consistent with PIC/CARE handbooks recently approved for other companies.
  6. Accordingly, the Commission approves Access Communications’ PIC/CARE handbook.

Secretary General

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