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File No.:  8665-C12-200807943

Ottawa, 17 August 2012

Mr. Ken Engelhart
Senior Vice President – Regulatory
Rogers Communications
333 Bloor Street East
Toronto, ON M4W 1G9

By email:

Re: Accessibility of Telecommunications and Broadcasting Services, Regulatory Policy CRTC 2009-430

Dear Mr. Engelhart:

On 26 July 2012 Rogers Communications (Rogers) filed responses to interrogatories posed by Commission staff in a letter dated 25 May 2012 pertaining to the use, cost and rates of IP Relay and TTY Relay. While Rogers has provided responses to the interrogatories, further clarification is required:

  1. In Rogers Communication’s response to question 5 (Rogers(CRTC)25May12-5), a table reflecting the cost of providing Message Relay services was submitted. For the year 2010, the table indicates that the numbers reported were representative of a partial year. Indicate which results were impacted and what timeframe the results captured.
  2. Please complete the response to question 9 (Rogers(CRTC)25May12-9): the majority of VRS vendors specify recommended minimum upload and download speeds ranging from 256 kbps to 1.5 Mbps. Identify and describe the most basic Internet package that consumers can subscribe to in order to ensure reliable access to these services given the minimum requirement of:
    1. 256 kbps download speed and 256 kbps upload speed is met; and
    2. 1.5 Mbps download speed and 1.5 Mbps upload speed is met.

In your description, provide the stand-alone price of these subscriptions and any additional fees and taxes that would apply.

Responses to these questions should be submitted no later than 7 September 2012. Please contact Kay Saicheua ( at (819) 934-1358 should you have any questions in regard to this letter.

Yours sincerely,

Original signed by:

Nanao Kachi
Acting Director, Social & Consumer Policy
Policy Development & Research

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