ARCHIVED - Telecom Order CRTC 2011-409

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Ottawa, 5 July 2011

EastLink – PIC/CARE access customer handbook

File number: 8643-E17-201107954

1.         The Commission received an application by EastLink, dated 9 May 2011, for approval of its Primary Interexchange Carrier/Customer Account Record Exchange Access Customer Handbook (PIC/CARE access customer handbook).

2.         EastLink’s PIC/CARE access customer handbook sets out the guidelines for the exchange of information between EastLink, operating as a competitive local exchange carrier, and interexchange carriers.

3.         The Commission received no comments with respect to this application. The public record of this proceeding is available on the Commission’s website at under “Public Proceedings” or by using the file number provided above.

4.         In July 2000, the CRTC Interconnection Steering Committee (CISC) Business Process Working Group developed a model PIC/CARE access customer handbook (the CISC model) for use by the telecommunications industry. The latest updates to the CISC model were approved by the Commission in CRTC Interconnection Steering Committee – Consensus items, Telecom Decision CRTC 2007-121, 3 December 2007.

5.         While the Commission finds that the information provided in EastLink’s PIC/CARE access customer handbook is generally consistent with the latest version of the CISC model, the Commission considers that EastLink should modify certain provisions in its handbook to correct references to Part C, item 301.3 of EastLink’s General Tariff.

6.         Accordingly, the Commission approves EastLink’s PIC/CARE access customer handbook, subject to the company incorporating the following changes:

7.      The Commission directs EastLink to file an amended copy of its PIC/CARE access customer handbook with the Commission for information purposes, reflecting the modifications noted above, within 15 days of the date of this order.

Secretary General

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