ARCHIVED - Telecom Commission Letter - 8740-B2-200809296

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Ottawa, 21 October 2008

File No.  8740-B2-200809296

By E-mail

Distribution List

RE:    Bell Canada Tariff Notice 7144 and Bell Aliant Tariff Notice 202 - Local Service Request (LSR) Rejection Charge

1.    On 4 July 2008, the Commission received applications by Bell Canada and Bell Aliant Regional Communications, Limited Partnership. ( Bell Canada et al .) under cover of Tariff Notices 7144 and 202, respectively, in which they proposed the introduction of Access Services Tariff Item 108, Local Service Request (LSR) Rejection Charge.

2.    The Commission received comments from Rogers Communications Inc., MTS Allstream Inc., and Quebecor Media Inc. on behalf of its affiliate Videotron Ltd. (the intervenors). The Commission also received reply comments from Bell Canada et al., dated 15 August 2008.

3.    The procedures set out in the Commission's letter, dated 30 September 2008 are amended as follows:

a)   The parties to this proceeding are to provide responses to the attached interrogatories and other interrogatories addressed to them in the context of this proceeding by, serving copies on all other parties by 4 November 2008.

b)   The intervenors may file written arguments with the Commission with respect to the responses to the interrogatories and any issues raised in this proceeding, serving copies on all other parties by 28 November 2008.

c)   Bell Canada et al. may file reply arguments with the Commission, serving copies on all other parties by 8 December 2008.

4.    Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

cc:   Joe Cabrera, CRTC,, (819) 934-6352

Distribution List

Alexander Adeyinka
Vice President - Regulatory
Wireline Telecommunications
Rogers Communications Inc.
333 Bloor Street East
Toronto, Ontario
M4W 1G9

Dennis Béland,
Director, Regulatory Affairs
Quebecor Media Inc.
612 St-Jacques Street, 15th South Tower
Montreal, Quebec
H3C 4M8

Teresa Griffin-Muir
Vice President, Regulatory Affairs
MTS Allstream Inc.
45 O'Connor Street
Ottawa, Ontario
K1P 1A4


Interrogatories addressed to each of MTS Allstream Inc., Rogers Communications Inc. and Quebecor Media Inc.

1.    Identify whether the company subscribes to Bell Canada et al.'s CAOSS service; if so, explain in detail why, in the company's view, the rejection rate of LSRs that were submitted to Bell Canada et al. commonly exceeded 5 %. Further explain to what extent CAOSS provides sufficient information for populating the majority of LSRs that the company submits to Bell Canada et al. and provide a discussion of the benefits and shortfalls of CAOSS as to correctly populating LSRs.

2.    At paragraph 21 to 23 of their reply comments, Bell Canada et al. indicated that 6.8% of LSR rejections in a sample of 2799 rejections involved successive rejections of the same LSR.

a.   In the event of an LSR rejection, describe the process that your company follows to correct the error that led to the rejected LSR. b.   Identify the operational controls that the company has put in place to avoid repeated errors with respect to LSRs.
c.   Identify whether the company has worked with any ILEC(s) to identify causes of, and find solutions to reduce LSR rejections, and if so, discuss the impact of these efforts; if not, explain why not.

3.    In their reply comments dated 15 August 2008, Bell Canada et al.'s argued that the new version of the C-LOG represents years of collaborative work by the BPWG to streamline processing. Further, Bell Canada et al. submitted that the BPWG has already carried out an extensive review of the industry guidelines and process and therefore there is no reason to refer the question of LSR rejections to CISC. In the company's comments on Bell Canada et al.'s applications, the company supported the proposition to refer the matter back to the BPWG to analyze LSR rejections and determine the root causes, relative responsibilities and process improvements which could reduce rejection rates.

a.   Provide the company's view on how further analysis of the causes of LSR rejections by the BPWG could result in reduced LSR rejection rates.
b.   Explain why additional initiatives within the company, focusing on accurate information being input into LSRs, would not result in lower LSR rejection rates.

4.    Provide the total number of LSRs that the company has made to other service providers (LECs, WSPs, ISPs) over the period from January to June 2008 and the percentage that was rejected due to errors. The response should include a discussion of the most frequent types of errors causing LSR rejections and any measures the company has taken to find solutions to reduce the number of LSR rejections.

Date Modified: 2008-10-21
Date modified: