ARCHIVED - Telecom Public Notice CRTC 95-55
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Telecom Public Notice |
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Ottawa, 19 December 1995
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Telecom Public Notice CRTC 95-55
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CUSTOMER ACCOUNT QUERIES
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BACKGROUND
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In Review of Phase III of the Cost Inquiry, Telecom Decision CRTC 94-24, 18 November 1994, the Commission directed Bell Canada (Bell) to estimate its costs relating to Customer Account Queries by Broad Service Categories based on an abbreviated sample for purposes of establishing final 1994 contribution charges. Subsequently, Bell filed, as part of its 31 October 1994 Phase III Update submission, details with respect to its proposed methodology to conduct an annual sample of Customer Account Queries based on the type of questions handled by the business office.
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In Telecom Order CRTC 95-254, 6 March 1995, in the matter of the Phase III Manual and Access Study Manual Update Report of Bell dated 31 October 1994, the Commission directed BC TEL and Bell to file a joint report to address issues raised by interested parties with respect to the mapping of activities, representative sampling periods and a comparison of the assignment procedures used by BC TEL and Bell.
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In Telecom Order CRTC 95-1071, 29 September 1995, in the matter of the 1994 Phase III and Access Study Manuals Update Report of Bell filed 31 March 1995, the Commission approved Bell's methodology applicable to the 1994 Phase III results. However, the Commission stated that it intended to initiate a proceeding to consider the methodologies of the telephone companies (including BC TEL and Bell) with respect to Customer Account Queries.
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The Commission is therefore initiating a proceeding to consider the methodologies, in place or pending approval, that are used to assign the expenses related to Customer Account Queries to the Utility and Competitive segments of the split rate base of AGT Limited (AGT), BC TEL, Bell, The Island Telephone Company Limited (Island Tel), Maritime Tel and Tel Limtied (MT&T), Manitoba Telephone System (Manitoba Tel), The New Brunswick Telephone Company, Limited (NBTel) and Newfoundland Telephone Company Limited (Newfoundland Tel) (the telephone companies).
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DATA REQUIREMENTS
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The Commission notes that each company's Phase III assignment procedures take into account its operational and accounting structure. The Commission further notes that the level of detail contained in the companies' Phase III Manuals do not provide sufficient detail to compare the methodologies used to assign the expense related to Customer Account Queries that involve activities of a joint nature (i.e., Utility and Competitive segment services).
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The Commission directs the telephone companies to submit detailed descriptions of their procedures, whether approved or pending approval, by 19 February 1996. The descriptions are to include the following:
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(1) a list of the type of Customer Account Queries that are handled including, but not restricted to, queries related to Terms of Service, service charges interest rates, rate changes, copies of bills and security deposits, and an indication of whether the queries are classified as Utility or Competitive segment activities;
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(2) the current Utility and Competitive segment assignment ratios for Customer Account Queries;
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(3) a description of any sampling studies undertaken to determine assignments of Customer Account Queries to the Utility and Competitive segments; and
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(4) where a sampling method is employed or will be employed, the telephone companies' views with respect to the timing, size of sample and the requirement for annual samples.
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PROCEDURE
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(1) AGT, BC TEL, Bell, Island Tel, Manitoba Tel, MT&T, NBTel, and Newfoundland Tel (the telephone companies) are made party to this proceeding.
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(2) Interested parties wishing to participate in this proceeding must notify Mr. Allan J. Darling, Secretary General, CRTC, Ottawa, Ontario, K1A 0N2, fax: (819) 953-0795, by 18 January 1996. The Commission will issue a complete list of parties and their mailing address.
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(3) By 19 February 1996, the telephone companies are to file and serve on interested parties a copy of the submissions noted above.
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(4) Interested parties may file comments with the Commission, serving copies on the telephone companies and each other, by 4 March 1996.
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(5) The telephone companies may file reply comments, serving copies on interested parties, by 18 March 1996.
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(6) Where a document is to be filed or served by a specific date, the document must be actually received, not merely mailed, by that date.
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Allan J. Darling
Secretary General |
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AVI95-55_0
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