Business Process Working Group: Important documentation and Guidelines for LECs

Quality of Service

BPGLCQoS2.0.docx – 66KB – Competitor Quality of Service Indicators Reporting Guideline, Version 2.0 (2021-11-18)

BPGLCQoS2.0-Appendix A.docx – 52KB – Competitor Quality of Service Regime – Reporting Format Details (2021-11-18)

 

Customer Migration Process Maps

The following documentation presents the industry-accepted set of processes as provided by the BPWG for the transfer of customers between local service providers. The material is organized into sections and may be revised as required by the industry.

The entire set of Process Maps is provided in a single compressed zip file BPGLCTMP81.zip - 4,011KB

Part I - Primary Processes (1 March 2013)

CMPT1v81.doc - 1,289KB

Part II - Subprocesses (1 March 2013)

CMPT2v81.doc - 2,321KB

Part III - Dispute Process (1 March 2013)

CMPT3v81.doc - 1,154KB

Part IV - Primary Processes - RESALE rev 1 (17 April 2014)

CMPT4v81.docx - 1,666KB

Part V - Primary Processes - Intermodal (1 March 2013)

CMPT5v81.doc - 864KB

Prior Outdated Process Maps

BPGLCQoS10.docx – 63KB – Competitor Quality of Service Indicators Reporting Guideline, Version 1.0 (2021-02-21)

BPGLCQoS1.1- Appendix A.docx – 47KB – Competitor Quality of Service Regime – Reporting Format Details

Process Maps Version 8 (16 June 2011)
BPCMPT80.zip - 3,030KB

Process Maps Version 7 (02 November 2009)
BPCMPT70.zip - 10,595KB

Process Maps Version 6 (26 April 1999)
BPCMPT60.zip - 15,462KB

Process Maps Version 5.1 (11 December 1997)
BPCMPT51.zip - 2,088KB

Canadian Data Interchange Guidelines (CDIG)

The following documentation presents the industry-accepted guidelines as provided by this workgroup for the exchange of data between telecommunications service providers. The material may be revised as required by the industry.

BPGLDI50.doc – 672KB – Version 5.0

BPGLDI41.doc - 674KB – Version 4.1 - 17 November 2016

BPGLDI40.doc - 447 Ko - Version 4.0 (2015-11-20) - Outdated

BPGLDI33.doc - 593KB - Version 3.3 (2010-09-01) - Outdated

BPGLDI32.doc - 550KB - Version 3.2 (2008-11-24) Outdated

BPGLCDIG31.doc - 595KB - Version 3.1 (2006-10-16) Outdated


CDIGV30.doc - 545KB - Version 3.0 (May 3, 2006) - Outdated
CDIGV21.doc - 245KB - Version 2.1 (March 27, 2000) - Outdated
CDIGV20.doc - 270KB - Version 2.0 (June 23, 1999) - Outdaded
CDIGV10.doc - 231KB - Version 1.0 (Dec. 29, 1997) - Outdated

Service Provider Operations Agreement

BPAGSPOA1.docx - 95KB - Service Provider Operations Agreement (SPOA) - Version 1
BPAGINPOA2.docx - 94KB - Version 2, 2 April 2013 - Outdated
INPOA Template - 283KB - version 1.0, 30 April 2007 - Outdated

Network Management Guidelines

BPGLNM34.docx - 82KB - Network Management Guidelines, Version 3.4 (19 September 2019)
BPGLNM33.doc - 70KB - Network Management Guidelines, Version 3.3 (20 August 2015) - Outdated
BPGLNM32.doc - 161KB - Network Management Guidelines, Version 3.2 (28 March 2014) - Outdated
BPGLNM31.doc - 179KB - Network Management Guidelines, Version 3.1 (20 January 2010) - Outdated
BPGLNM30.doc - 132KB - Network Management Guidelines, Version 3 (14 November 2006) - Outdated
NMGV2.0.doc - 89KB - Network Management Guidelines, Version 2 (16 January 2003) - Outdated

Network Operations Guidelines

BPGLITMG10.zip - 316KB - Version 10.0 (2 October 2015)
BPGLITMG90.zip - 336KB - Version 9.0 (1 May 2011) - Outdated
BPGLITMG80.zip - 297KB - Version 8.0 (July 1, 2010) - Outdated
BPGLITMG70.zip - 238KB - Version 7.0 (July 1, 2008) - Outdated
ITMGV60.zip - 239KB - Version 6.0 (March 2, 2007) - Outdated
ITMGV50.doc - 520KB - Version 5.0 (June 9, 2006) - Outdated
ITMGV40.doc - 519KB - Version 4.0 (November 17, 2005) - Outdated
ITMGV30.doc - 358KB - Version 3.0 (March 17, 2004) - Outdated
ITMGV20.doc - 375KB - Installation, Testing and Maintenance Guidelines (18 March 2002). Outdated
ITMGV10.doc - 319KB - Installation, Testing and Maintenance Guidelines, formerly NOCO006L.doc (18 October 1999). Outdated

Billing and Collections

BCTGV1.2.doc - 452KB - Billing & Collections Technical Guideline - Outdated

BCTGV1.3.doc - 765KB - Billing & Collections Technical Guideline - Outdated

BCTGV14.doc - 564KB - Billing & Collections Technical Guideline, Version 1.4 (3 December 2009).

BCARGV1.5.doc - 152KB - Billing and collection version 1.5 - now includes 900 services as per Decision 2006-48 - Outdated

BPAGBC16.doc - Billing & Collection Services Agreement, version 1.6 (17 April 2008) - Outdated

BPAGBC20.docx - 83KB - Billing & Collection Services Agreement, version 2.0 (30 September 2015) - Outdated

BPAGBC21.doc - 87KB - Billing & Collection Services Agreement, version 2.1.

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