Business Process Working Group: Important documentation and Guidelines for LECs
Quality of Service
BPGLCQoS2.0.docx – 66KB – Competitor Quality of Service Indicators Reporting Guideline, Version 2.0 (2021-11-18)
BPGLCQoS2.0-Appendix A.docx – 52KB – Competitor Quality of Service Regime – Reporting Format Details (2021-11-18)
Customer Migration Process Maps
The following documentation presents the industry-accepted set of processes as provided by the BPWG for the transfer of customers between local service providers. The material is organized into sections and may be revised as required by the industry.
The entire set of Process Maps is provided in a single compressed zip file BPGLCTMP81.zip - 4,011KB
Part I - Primary Processes (1 March 2013)
CMPT1v81.doc - 1,289KB
Part II - Subprocesses (1 March 2013)
CMPT2v81.doc - 2,321KB
Part III - Dispute Process (1 March 2013)
CMPT3v81.doc - 1,154KB
Part IV - Primary Processes - RESALE rev 1 (17 April 2014)
CMPT4v81.docx - 1,666KB
Part V - Primary Processes - Intermodal (1 March 2013)
CMPT5v81.doc - 864KB
Prior Outdated Process Maps
BPGLCQoS10.docx – 63KB – Competitor Quality of Service Indicators Reporting Guideline, Version 1.0 (2021-02-21)
BPGLCQoS1.1- Appendix A.docx – 47KB – Competitor Quality of Service Regime – Reporting Format Details
Process Maps Version 8 (16 June 2011)
BPCMPT80.zip - 3,030KB
Process Maps Version 7 (02 November 2009)
BPCMPT70.zip - 10,595KB
Process Maps Version 6 (26 April 1999)
BPCMPT60.zip - 15,462KB
Process Maps Version 5.1 (11 December 1997)
BPCMPT51.zip - 2,088KB
Canadian Data Interchange Guidelines (CDIG)
The following documentation presents the industry-accepted guidelines as provided by this workgroup for the exchange of data between telecommunications service providers. The material may be revised as required by the industry.
BPGLDI50.doc – 672KB – Version 5.0
BPGLDI41.doc - 674KB – Version 4.1 - Outdated
BPGLDI40.doc - 447 Ko - Version 4.0 (2015-11-20) - Outdated
BPGLDI33.doc - 593KB - Version 3.3 (2010-09-01) - Outdated
BPGLDI32.doc - 550KB - Version 3.2 (2008-11-24) Outdated
BPGLCDIG31.doc - 595KB - Version 3.1 (2006-10-16) Outdated
CDIGV30.doc - 545KB - Version 3.0 (May 3, 2006) - Outdated
CDIGV21.doc - 245KB - Version 2.1 (March 27, 2000) - Outdated
CDIGV20.doc - 270KB - Version 2.0 (June 23, 1999) - Outdaded
CDIGV10.doc - 231KB - Version 1.0 (Dec. 29, 1997) - Outdated
Service Provider Operations Agreement
BPAGSPOA1.docx - 95KB - Service Provider Operations Agreement (SPOA) - Version 1
BPAGINPOA2.docx - 94KB - Version 2, 2 April 2013 - Outdated
INPOA Template - 283KB - version 1.0, 30 April 2007 - Outdated
Network Management Guidelines
BPGLNM34.docx - 82KB - Network Management Guidelines, Version 3.4 (19 September 2019)
BPGLNM33.doc - 70KB - Network Management Guidelines, Version 3.3
(20 August 2015) - Outdated
BPGLNM32.doc - 161KB - Network Management Guidelines, Version 3.2
(28 March 2014) - Outdated
BPGLNM31.doc - 179KB - Network Management Guidelines, Version 3.1
(20 January 2010) - Outdated
BPGLNM30.doc - 132KB - Network Management Guidelines,
Version 3 (14 November 2006) - Outdated
NMGV2.0.doc - 89KB - Network Management Guidelines, Version 2
(16 January 2003) - Outdated
Network Operations Guidelines
BPGLITMG10.zip - 317KB - Version 10.0 (1 November 2015)
BPGLITMG90.zip - 336KB -
Version 9.0 (1 May 2011) - Outdated
BPGLITMG80.zip - 297KB - Version 8.0 (July 1, 2010) - Outdated
BPGLITMG70.zip - 238KB - Version 7.0 (July 1, 2008) - Outdated
ITMGV60.zip - 239KB - Version 6.0 (March 2, 2007) - Outdated
ITMGV50.doc - 520KB - Version 5.0 (June 9, 2006) - Outdated
ITMGV40.doc - 519KB - Version 4.0 (November 17, 2005) - Outdated
ITMGV30.doc - 358KB - Version 3.0 (March 17, 2004) - Outdated
ITMGV20.doc - 375KB - Installation, Testing and Maintenance
Guidelines (18 March 2002). Outdated
ITMGV10.doc - 319KB - Installation, Testing and Maintenance
Guidelines, formerly NOCO006L.doc (18 October 1999). Outdated
Billing and Collections
BCTGV1.2.doc - 452KB - Billing & Collections Technical Guideline - Outdated
BCTGV1.3.doc - 765KB - Billing & Collections Technical Guideline - Outdated
BCTGV14.doc - 564KB - Billing & Collections Technical Guideline, Version 1.4 (3 December 2009).
BCARGV1.5.doc - 152KB - Billing and collection version 1.5 - now includes 900 services as per Decision 2006-48 - Outdated
BPAGBC16.doc - Billing & Collection Services Agreement, version 1.6 (17 April 2008) - Outdated
BPAGBC20.docx - 83KB - Billing & Collection Services Agreement, version 2.0 (30 September 2015) - Outdated
BPAGBC21.doc - 87KB - Billing & Collection Services Agreement, version 2.1.
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