Commission Letter Addressed to Distribution list
Ottawa, 17 May 2018
BY EMAIL
Distribution list
Re: Implementation of Wireless Public Alerting – Visible test alerts
Dear Sir, Madam:
In Telecom Decision CRTC 2018-108, CRTC Interconnection Steering Committee – Consensus reports on a proposed wireless public alerting test alert schedule and methodology, the Commission approved the proposed Wireless Public Alerting test schedule of five tests per year, one of which would be visible to end-users during Emergency Preparedness Week (EPW).
As reported in the media, the visible tests issued during the 2018 EPW did not achieve full success, and in some instances, the test alerts were not distributed at all on LTE networks of the Wireless Service Providers.
In light of the importance of ensuring that Canadians can access emergency alerts on the various platforms, including radio, TV and their compatible wireless mobile devices, we request that you provide the following information so that the Commission is able to make an informed decision on what additional regulatory measures need to be taken, if any:
- What actions did you take (such as software updates, text messages, etc.) prior to the dissemination of the wireless public test alerts that were visible to end-users during the 2018 EPW?
- What issues did you encounter during the 2018 EPW? Did any of these issues impede your ability or role in ensuring that the tests achieved full success?
- What issues are in your ability or power to address? What actions did you take to resolve these issues and in what timeframes?
- Are there any outstanding issues which are in your ability or power to address that remain unresolved? If so, what are they, and what actions are you taking to resolve them, and in what timeframes?
The information provided as part of the responses to the questions above should provide detailed breakdowns, by province, from your perspective as a Wireless Service Provider. Please be advised that the information you provide may be added to the record of a future public proceeding inquiring into the matter. Depending on the nature of the responses received, the Commission may examine, as part of this process, whether any additional measures are necessary. As a result, the information should be provided in accordance with the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure.
In light of the significant importance of this issue, responses are to be filed with the Commission no later than 29 May, 2018.
Sincerely,
Scott Shortliffe
Chief Consumer Officer and Executive Director
Consumer Affairs and Strategic Policy
cc.: Stéphanie Durand
Director General
Distribution List
8Com Inc.: arpan@8com.ca
A.B.C. Allen Business Communications Ltd.: regulatory@abccomm.com
Accelerated Connections kscott@connections.ca
Achatplus inc.: mjcaron@achatplus.com
Airtel Wireless LTD: Jason.bennett@airtelwireless.ca
AT&T Mobility Canada Co.: mariasbrocchi@att.com
Axiom Technologies, LLC: Kim.emerson@axiom-tech.net
Bell Aliant Regional Communications, Limited Partnership : bell.regulatory@bell.ca
Bell Mobility Inc.: jane.westlund@bell.ca
Bell MTS, a division of Bell Canada: bell.regulatory@bell.ca
Bragg Communications Incorporated : Regulatory.Matters@corp.eastlink.ca
Brooke Telecom Co-operative Ltd.: jim@brooketel.ca
Bruce Telecom: Daniel.waechter@brucetelecom.com
Charitel Inc.: ppm@charitel.ca
CityWest Mobility Corp: serina.repole@cwct.ca
DCI Telecom Inc.: admin@dcitelecom.com
Distributel Communications Limited: anne.mcmillan@distributel.ca
Ecotel inc: eric@eco-tel.co
Execulink Telecom Inc.: martha.facey@execulink.com
Fido Solutions Inc.: rwi_gr@rci.rogers.com
Fongo Inc.: colleen@fongo.com
Freedom Mobile Inc.: eantecol@freedommobile.ca
General Motors of Canada Company: jacob.bell@gm.com
Globalstar Canada Satellite Co.jmandala@globalstar.ca
Gogo Connectivity Ltd.: mkoch@goodmans.ca
Gold Line Telemanagement Inc.: shala@goldline.net
Granite Telecommunications, LLC: taxdept@granitenet.com
Groupe Bragg Group: stacey.langley@corp.eastlink.ca
Groupe Negotel Inc.: sfaucher@negotel.com
Hay Communications Co-operative Limited: a.lawrence@hay.net
Huron Telecommunications Co-Operative Limited: grubb@hurontel.on.ca
Ice Wireless Inc.: regulatory@icewireless.com
Infosat Communications LP: nmacintosh@infosat.com
Inmarsat Solutions (Canada) Inc.: celine.poitras@blakes.com
Inukshuk Wireless Partnership / Société Inukshuk Sans Fil: don.falle@inukshuk.ca
IRoam Mobile Solutions Ltd.:pchau@telehop.com
Keewaytinook Okimakanak:adilinden@knet.ca
La Coopérative de câblodistribution de l'Arrière-Pays:klaplante@ccapcable.com
Ligado Networks Corp.:lucy@ligado.com
Lynx Mobility Inc.: marcille@atmacinta.com
Mornington Communications Co-operative Limited: lhallahan@mornington.ca
MTS Inc. :dana.jacobson@mts.ca
Naskapi Imuun Inc. marcille@atmacinta.com
Nexicom Mobility Inc. : pdowns@nexicomgroup.net
NorthernTel, Limited Partnership:reglementa@telebec.com
Northwestel Inc.:regulatoryaffairs@nwtel.ca
OneConnect Services Inc.:kscott@connections.ca
Paging Network of Canada Inc.:al_dykstra@pagenet.ca
Primus Management ULC:dcooper@primustel.ca
Public Mobile Inc.:tom.woo@telus.com
Quadro Communications Co-operative Inc.: regulatory@quadro.net
Réseau Tel-Synergie inc. / Tel-Synergy Network Inc.:emetni@tel-synergy.com
Rogers Communications Canada Inc.: rwi_gr@rci.rogers.com
Rogers Communications Partnership: david.watt@rci.rogers.com
Saskatchewan Telecommunications: ron.wagner@sasktel.com
SearsConnect Inc.:Ogiovan@sears.ca
Seaside Wireless Communications Inc.: shane@seaside.ns.ca
Shaw Satellite Services Inc.Raymond.Gee@sjrb.ca
Shaw Telecom Inc. Regulatory@sjrb.ca
Sogetel Mobilité inc. sylvain.caya@sogetel.com
SSI Micro Ltd. regulatory@ssimicro.com
Sugar Mobile Inc.: regulatory@sugarmobile.ca
Talk Wireless Inc.: awillick@talkwireless.com
TBayTel: stephen.scofich@tbaytel.com
Télébec, Société en commandite: reglementa@telebec.com
Telehop Agencies Inc.: pchau@telehop.com
TELUS Communications Company: tom.woo@telus.com
TELUS Communications Inc.: regulatory.affairs@telus.com
TerreStar Solutions Inc.: JANSKORA@ROGERS.COM
TNW WIRELESS INC.: Lawry.trevor@tnwcorp.com
Tuckersmith Communications Co-operative Limited: regulatory@tccmail.ca
Vidéotron ltée: dennis.beland@quebecor.com
Vidéotron s.e.n.c.: regaffairs@quebecor.com
Wightman Communications Ltd.: kgugan@wightman.ca
Wightman Telecom Ltd.: kgugan@wightman.ca
Xplornet Communications Inc.: Xplornet.legal@corp.xplornet.com
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