Public Notice 2003-6: 8665-C12-200307365

Consumer bill of rights

• Public Notice - Schedule
• List of Related Documents

Public Notice 2003-6 Schedule

List of Related Documents

Section 1 - Commission Documents
a) Public Notices, Decisions, etc.
b) List of Interested Parties
c) Correspondence to Parties
d) Interrogatories

Section 2 - Documents from Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications and TELUS Communications Inc., Télébec, société en commandite and TELUS Communications (Québec) Inc. (collectively, the companies)
a) Correspondence to the Commission
b) Submissions
c) Interrogatories
d) Requests for further responses to their interrogatories and for public disclosure
e) Replies to requests for further responses to interrogatories and for public disclosure
f) Arguments
g) Reply arguments

Section 4 - Documents from other parties
a) Correspondence to the Commission
b) Interrogatories
c) Submissions
d) Comments
e) Requests for further responses to their interrogatories and for public disclosure
f) Replies to requests for further responses to interrogatories and for public disclosure
g) Arguments
h) Reply arguments

Section 5 - Responses to Interrogatories

Section 8 - Miscellaneous Documents
a) Costs
b) Others

Section 1a) Public Notices, Decisions, etc.

2006-08-29 - Telecom Decision CRTC 2006-52 The Commission establishes a statement of consumer rights for customers of incumbent local exchange carriers' local exchange services, setting out existing consumer rights in plain language. Reference: 8665-C12-200307365

2004-11-04 - Telecom Costs Order CRTC 2004-14 Application for costs by the Public Interest Advocacy Centre on behalf of the Consumer Groups - Consumer bill of rights - Telecom Public Notice CRTC 2003-6. Reference: 8665-C12-200307365 and 4754-233.

2004-07-30 - Telecom Cost Order CRTC 2004-10 Application for costs by the British Columbia Old Age Pensioners' Organization et al. – Telecom Public Notice CRTC 2003-6. Reference: 8665-C12-200307365 and 4754-231.

2004-07-30 - Telecom Cost Order CRTC 2004-11 Application for costs by the Consumers Association of Canada (Manitoba Branch) and Manitoba Society of Seniors – Telecom Public Notice CRTC 2003-6. Reference: 8665-C12-200307365 and 4754-232.

2003-07-14 - Telecom Public Notice CRTC 2003-6-1 The Commission is issuing corrections to two paragraphs of the French version of Consumer bill of rights, Telecom Public Notice CRTC 2003-6, 13 June 2003. Reference: 8665-C12-200307365.

Section 1c) Correspondence to Parties

2004-01-13 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to The British Columbia Public Interest Advocacy Centre - Re: Consumer bill of rights - Telecom Public Notice CRTC 2003-6 - Bill Inserts

2004-01-09 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to Bell Canada - Re: Consumer bill of rights - Telecom Public Notice CRTC 2003-6 - Bill Inserts

2004-01-09 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to TELUS Communications Inc. - Re: Consumer bill of rights - Telecom Public Notice CRTC 2003-6 - Bill Inserts

2004-01-09 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to Manitoba Telecom Services Inc. - Re: Consumer bill of rights - Telecom Public Notice CRTC 2003-6 - Bill Inserts

2004-01-09 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to SaskTel - Re: Consumer bill of rights - Telecom Public Notice CRTC 2003-6 - Bill Inserts

2003-10-23 - Commission Letter - English Version Only - "Hard Copy Document"
Description: Letter addressed to the Attached List - Re: Telecom Public Notice CRTC 2003-6 - Consumer bill of rights - Bill Inserts

Section 1d) Interrogatories

2003-10-24 - Commission Letter
Description: Letter addressed to Public Interest Advocacy Centre - Re: Consumer Bill of Rights, Telecom Public Notice CRTC 2003-6 - Interrogatories

2003-10-24 - Commission Letter
Description: Letter addressed to Telecommunications Workers Union (TWU) - Re: Consumer Bill of Rights, Telecom Public Notice CRTC 2003-6 - Interrogatories

2003-10-24 - Commission Letter
Description: Letter addressed to Bell Canada - Re: Consumer Bill of Rights, Telecom Public Notice CRTC 2003-6 - Interrogatories

Section 2a) Correspondence to the Commission

2003-12-19 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc.
Description: The Companies have recently become aware that some of the references to the Terms of Service for TELUS (Québec) are incorrect. In addition, a paragraph that was not included in the final version of the English CBOR was erroneously included in the Companies' French version of the CBOR. The Companies' proposed CBOR has been revised accordingly and the revised English and French version is provided in the attachment to this letter.
Document: 031219_1.zip - 42KB

2003-11-14 - Saskatchewan Telecommunications (SaskTel)
Description: SaskTel received your letter of 23 October 2003 requesting that it adopt certain additional procedures to notify customers who receive their telephone bills in electronic format over the Internet of the bill insert which the Commission mandated in Public Notice 2003-6
Document: 031114.doc - 52KB

2003-11-10 - Bell Canada
Description: Bell Canada is in receipt of your letter, dated 23 October 2003, with regard to notifying customers who receive their telephone bills in electronic format over the Internet of the bill insert which the Commission mandated in Public Notice 2003-6.
Document: 031110_5.doc - 60KB

2003-10-31 - MTS Communications Inc.
Description: MTS Communications Inc. is in receipt of a letter from Commission staff, dated October 23, 2003, in regard to the requirement for the telephone companies to include a bill insert in local telephone subscriber's bills.
Document: 031031.doc - 802KB

2003-10-29 - TELUS Communications Inc.
Description: TELUS has received a copy of your letter dated October 23, 2003 expressing concern that customers who receive their telephone bills in electronic format may not have received the same degree of notification as those customers receiving a mailed paper bill, and giving directions to ensure that these customers receive adequate notification
Document: 031029.doc - 39KB

Section 2b) Submissions

2003-08-27 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications and TELUS Communications Inc., Télébec, société en commandite and TELUS Communications (Québec) Inc. (the companies)
Description: Pursuant to the procedure set out in Public Notice 2003-6, Consumer Bill of Rights, the following comments are submitted on behalf of Aliant Telecom Inc. (Aliant), Bell Canada, MTS Communications Inc. (MTS), Saskatchewan Telecommunications (SaskTel), Télébec, société en commandite, TELUS Communications Inc. (TELUS) and TELUS Communications (Québec) Inc. (collectively, the Companies).
Document: 030827.zip - 41KB

Section 2c) Interrogatories

2003-10-27 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications Télébec, société en commandite, TELUS Communications Inc., TELUS Communications (Québec) Inc. (the Companies)
Description: Pursuant to the procedures set out by the Commission at paragraph 20 of Public Notice 2003-6, Consumer Bill of Rights, the Companies hereby address the attached interrogatories to the "Consumer Groups", as identified in the Public Interest Advocacy Centre's letter of 27 August 2003.
Document: 031027_1.doc - 39KB

Section 2d) Requests for further responses to their interrogatories and for public disclosure

No documents

Section 2e) Replies to requests for further responses to interrogatories and for public disclosure

No documents

Section 2f) Arguments

2004-02-04 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to paragraph 25 of Public Notice 2003-6, Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies) hereby file the attached argument.
Document: 040204.zip - 82KB

Section 2g) Reply arguments

2004-02-19 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to paragraph 26 of Public Notice 2003-6, Consumer Bill of Rights, Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies) hereby file the attached Reply Argument.
Document: 040219.doc - 151KB

Section 4a) Correspondence to the Commission

2004-02-04 - The British Columbia Public Interest Advocacy Centre on behalf of Consumer Groups
Description: We confirm that the B.C. Public Interest Advocacy Centre will be filing our clients' submission as part of a joint submission filed by the Consumer Groups
Document: 040204.doc - 32KB

2003-08-27 - The British Columbia Public Interest Advocacy Center
Description: On behalf of BCOAPO et al., we confirm that the Public Interest Advocacy Centre will be filing our client's submission as part of the joint submission filed by the Consumer Groups.
Document: 030827.doc - 32KB

2003-08-27 - Public Interest Law Centre (on behalf of the Consumers Association of Canada and the Manitoba Society of Seniors)
Description: On behalf of the Consumers Association of Canada (Manitoba Branch) and the Manitoba Society of Seniors, we confirm that the Public Interest Advocacy Centre will be filing our clients' submission as part of a joint submission filed by the Consumer Groups.
Document: 030827.doc - 25KB

2003-08-06 - The British Columbia Public Interest Advocacy Center
Description:  In paragraph 806 of Decision 2002-34, the Commission stated "...it may be appropriate that the manner in which charges and servcies are identifed in billing statements be modified.
Document: 030806.pdf - 53KB

Section 4b) Interrogatories

2003-10-27 - Public Interest Advocacy Centre on behalf of The Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the interrogatories from the following groups collectively referred to herein as the "Consumer Groups".
Document: 031027.doc - 68KB

Section 4c) Submissions

2003-08-27 - Public Interest Advocacy Centre on behalf of The Consumer Groups
Description: The following submission is made in response to Telecom Public Notice CRTC 2003-6, on behalf of the following groups, collectively referred to herein as the "Consumer Groups".
Document: 030827.zip - 23KB

2003-08-27 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union
Description: TWU proposes that the following specific consumer rights in respect of quality of service also be included in the Consumer Bill of Rights.
Document: 030827.doc - 34KB

Section 4e) Requests for further responses to their interrogatories and for public disclosure

No documents

Section 4f) Replies to requests for further responses to interrogatories and for public disclosure

No documents

Section 4g) Arguments

2004-02-04 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union (TWU)
Description: The Telecommunications Workers Union (TWU) agrees with and supports the February 4, 2004 submissions of the Consumer Groups in the above-referenced proceeding in respect of all matters not otherwise addressed in this submission.
Document: 040204.doc - 47KB

2004-02-04 - Public Interest Advocacy Centre (PIAC) on behalf of Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the Argument
Document: 040204.doc - 181KB

Section 4h) Reply arguments

2004-02-19 - Public Interest Advocacy Centre (PIAC) on behafl of Consumer Groups
Description: Please find attached the Consumer Groups' Reply Argument with respect to Public Notice CRTC 2003-6 Consumer Bill of Rights.
Document: 040219.doc - 165KB

Section 5 - Responses to Interrogatories

2003-11-26 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: Pursuant to the process set out in Public Notice 2003-6, Consumer bill of rights, the Companies submit their response to interrogatories.
Document: 031126.zip - 444KB

2003-11-26 - Rosenbloom & Aldridge on behalf of Telecommunications Workers Union (TWU)
Description: Please find enclosed for filing with the Commission in the above-reference proceeding, the responses of the TWU to interrogatories directed to the TWO in this proceeding.
Document: 031126.zip - 29KB

2003-11-26 - Public Interest Advocacy Centre (PIAC) on behalf of The Consumer Groups
Description: With respect to Telecom Public Notice CRTC 2003-6 we have enclosed the responses to the interrogatories from the following groups.
Document: 031126.zip - 34KB

Section 8a) Costs

2004-04-06 - Aliant Telecom Inc., Bell Canada, MTS Communications Inc., Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the Consumers' Association of Canada, National Anti-Poverty Organization, L'Union des Consommateurs and BC Coalition for Information Access, in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_4.doc - 27KB

2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the Consumers Association of Canada (Manitoba Branch) and the Manitoba Society of Seniors in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_3.doc - 27KB

2004-04-06 - Aliant Telecom, Bell Canada, MTS Communications, Saskatchewan Telecommunications, Télébec, société en commandite, TELUS Communications Inc. and TELUS Communications (Québec) Inc. (collectively, the Companies)
Description: The Companies have received the application for costs of the BC Old Age Pensioners' Organization, Council of Senior Citizens' Organizations of BC, federated anti-poverty groups of BC, Senior Citizens' Association of BC, West End Seniors' Network, End Legislated Poverty, and Tenants Rights Action Coalition in the above noted proceeding. The Companies do not oppose the applicants' entitlement or the amount claimed.
Document: 040406_2.doc - 31KB

2004-03-19 - Public Interest Advocacy Centre (PIAC)
Description: Pursuant to s.44 of the CRTC Telecommunications Rules of Procedure, The Consumer Groups hereby apply for an award of costs in respect of their joint intervention in this proceeding
Document: 040319.pdf - 177KB

2004-03-16 - Public Interest Law Centre
Description:  On behalf of the Consumers Association of Canada and the Manitoba Society of Seniors (CAC/MSOS) we are writing to apply for an award of costs with respect to the above noted proceeding.
Document: 040316.pdf - 418KB

2004-03-12 - The British Columbia Public Interest Advocacy Centre on behalf of BCOAPO
Description: Further to the application for costs on behalf of BCOAPO et al. dated March 10, 2004, we neglected to specify the appropriate respondents in this case.
Document: 040312.doc - 32KB

2004-03-10 - The British Columbia Public Interest Advocacy Centre on behalf of BCOAPO
Description:  The British Columbia Old Age Pensioners' Organization et al applies for costs in these proceedings and have enclosed our costs application with this letter.
Document: 040310.pdf - 419KB

Section 8b) Others

No documents

Date modified:

2007-01-11