Video Relay Service (VRS)

VRS is a basic telecommunications service that enables people with hearing or speech disabilities who use sign language to communicate with voice telephone users. The sign language user connects to a VRS operator using Internet-based videoconferencing. The operator then places a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa.

The Canadian Administrator of VRS launched the service on September 28, 2016. Canadians can register to the service through the SRV Canada VRS website.


SRV Canada VRS Frequently Asked Questions

Everything you need to know about using VRS, including availability, equipment you might need, costs, etc.

Board of Directors to Manage VRS

Information about the Canadian Administrator of VRS (CAV).

9-1-1 services

A VRS user will be able to call 9-1-1 through the relay service during the hours of operation of the service. Emergency calls will be placed first in line for a VRS interpreter. The VRS interpreter will then connect the call to 9-1-1 responders and relay the emergency call.

During the periods where VRS is unavailable, users will need to use the existing alternative means of calling 9-1-1, for example, via TTY, IP relay, or text message where it is available and users have pre-registered.

To learn more about communicating with 9-1-1 call centres via text message, please visit the Text with 9-1-1 website.

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