Accessible Phone Services
Relay services enable people with hearing or speech disabilities to place and receive telephone calls.
Wireless service providers must offer at least one mobile handset for persons who are blind and/or have moderate to severe mobility or cognitive disabilities.
In certain areas, text message access to 9-1-1 services is now available for hearing or speech impaired Canadians.
Information about VRS and the Canadian Administrator of VRS.
Information about TTY and IP relay services.
Information about handsets (e.g., smart phones, cellular phones and personal digital assistant (PDA) devices).
Information about how 9-1-1 services work in Canada.
If you have an accessibility complaint related to phone, TV or Internet services, we can help.
If your accessibility complaint is not related to phone, TV or Internet services, we may refer you to another organization that is better suited to address your issue.
Before you file a complaint with us, you may want to look into whether one of the organizations listed below is more appropriate to deal with your accessibility complaint.
- Transportation services
- Human Rights
- If you are employed in a Government of Canada department or agency, or by the Parliament of Canada
What we are doing
Policies, Decisions and Orders
- Review of the regulatory framework for text-based message relay services
- Regulatory Policy: Accessibility of telecommunications and broadcasting services
- Date modified: