The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to dispatch facilities. Emergency responders and these dispatch facilities fall within the jurisdiction of provincial, territorial and municipal governments.
Learn more about how, in the future, you may be able to send text, photos, videos, and medical records when you call 9-1-1 for help.
Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.
Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.
What we are doing
- Telecom Notice of Consultation CRTC 2016-116
- Application of the 9-1-1 regulatory obligations directly to non-carriers
- Reliability and resiliency of the 9-1-1 networks
- Record of the proceeding about the Obligations of local VoIP service providers in Canada
- Call for comments Matters related to emergency 9-1-1 services
Policies, Decisions and Orders
- 9-1-1 Action Plan (Telecom Regulatory Policy CRTC 2014-342)
- Consensus report regarding the location of small cell antennas for 9-1-1 services (Telecom Decision CRTC 2014-662)
- Date modified: