9-1-1 Services

The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to dispatch facilities. Emergency responders and these dispatch facilities fall within the jurisdiction of provincial, territorial and municipal governments.


Next-generation 9-1-1

Learn more about how, in the future, you may be able to send text, photos, videos, and medical records when you call 9-1-1 for help.

9-1-1 Services for Canadians

Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.

Service Provider Obligations

Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.

What we are doing

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