ARCHIVÉ - Lettre

Ottawa, le 25 juillet 2011

No.Ref. : 8621-C12-01/08

Liste de distribution (liste des revendeurs)

Sujet :  Traitement des commandes de service local (CSL) impliquant plusieurs revendeurs

Madame, Monsieur,

Le personnel du Conseil souhaite instamment inviter tous les revendeurs à participer aux réunions que le Groupe de Travail Plan de Travail (GTPT) du Comité Directeur du CRTC sur l’interconnexion (CDCI) organise au sujet des procédures de transfert de service local d’une entreprise de services locaux (ESL) sous-jacente à des clients desservis par une suite ou « chaine » de revendeurs.

De façon générale, une ESL qui s’emploie à transférer un client à son service local, émet une commande de service local (CSL) à l’ESL (sous-jacente) au nom et à l’adresse de service du client avec aussi le nom de l’entité ou revendeur faisant interface avec le fournisseur de service. Il est à noter cependant que les dossiers de l’entreprise qui fournit le service ne reflètent pas le nom du client desservi par le dernier revendeur dans la « chaine » des revendeurs impliqués, et ne contiennent aucune information sur le dernier revendeur de la chaine. En fait, les dossiers de l’ESL sous-jacente reflètent le nom et l’adresse d’affaire du premier fournisseur de service (revendeur) de la chaine. Le résultat de ce contexte se traduit en un rejet de CSL et des délais dans le traitement des commandes de transfert de clients jusqu’à la levée de toutes les embûches par les fournisseurs de service impliqués.

Le GTPT a récemment initié une tâche (voir BPTF0082) pour réexaminer les processus de transfert de clients en vigueur dans l’industrie pour mieux circonscrire le traitement d’une CSL relative à un service local fourni par une ESL sous-jacente à un client à travers une suite de revendeurs. Le personnel du Conseil note que le résultat de ce réexamen des procédures pourrait avoir une incidence particulière sur les procédures spécifiques aux revendeurs et considère que la participation active des revendeurs aux discussions du GTPT est d’une grande importance.  

Pour de plus amples informations sur les discussions de l’industrie en cours et pour soumettre des opinions sur le sujet, veuillez contacter Peter Lang, Président – GTPT, par téléphone au numéro (416) 935-7918 ou par courriel à l’adresse peter.lang@rci.rogers.com.     

Veuillez agréer, Mesdames et Messieurs, l’expression de mes sentiments distingués,

Directeur, Concurrence, Mise en œuvre et Technologie

L’original signé par

Bill Mason pour/ Mario Bertrand

p.j.

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Date de modification :

2011-07-25