Memorandum of Understanding
(CRTC and Commissioner of Canada Elections)
THIS MEMORANDUM OF UNDERSTANDING is made
BETWEEN
THE COMMISSIONER OF CANADA ELECTIONS
(HEREINAFTER REFERRED TO AS “THE COMMISSIONER”)
AND
THE CANADIAN RADIO-TELEVISION AND TELECOMMUNICATIONS COMMISSION
(HEREINAFTER REFERRED TO AS “THE CRTC”)
COLLECTIVELY REFERRED TO AS THE “PARTICIPANTS”
BACKGROUND
WHEREAS the Canada Elections Act (the CEA) contains substantive rules on communications with Electors including offences and violations for various obligations and prohibitions;
WHEREAS Division 1.1. of Part 16.1 (the Division) of the CEA contains rules governing Voter Contact Calling Services;
WHEREAS, inter alia, the provisions of the Division require that Calling Service Providers and certain other parties engaged in voter contact calling services during a federal election file registration notices with the CRTC with identifying information and documents;
WHEREAS the provisions of the Division provide that the CRTC is responsible for the administration and enforcement of these registration requirements;
WHEREAS the provisions of the Division require that the CRTC establish and maintain a Voter Contact Registry, in which the documents or information it receives in relation to Voter Contact Calling Services are to be kept;
WHEREAS, pursuant to section 509.2 of the CEA, the Commissioner’s duty is to ensure that the CEA, other than the Division, is complied with and enforced;
WHEREAS section 348.15 of the CEA requires that the CRTC, on the request of the Commissioner, disclose to the Commissioner any document or information that it received, where the Commissioner considers this document or information necessary for the purpose of ensuring compliance with and enforcement of the CEA, other than the Division;
WHEREAS, pursuant to section 510.1 of the CEA, the Commissioner and any person acting under her direction must keep confidential any information relating to an investigation that comes to their knowledge in the exercise of their powers or the performance of their duties and functions under the CEA, including information that reveals or from which may be inferred the name of any complainant, any person whose conduct is being investigated, or any witness;
WHEREAS the Enforcement Directorate of the office of the Commissioner is an investigative body for the purposes of paragraph 8(2)(e) of the Privacy Act;
WHEREAS the CRTC regulates unsolicited telecommunications, including those made to Electors, pursuant to sections 41 to 41.7 and 72.01 to 72.15 of the Telecommunications Act, and the associated Unsolicited Telecommunications Rules;
WHEREAS the Participants each play an important role in ensuring that communications with Electors are undertaken in ways that comply with the above-noted legal frameworks;
AND WHEREAS this Memorandum of Understanding supersedes and replaces any previous Memorandum of Understanding between the Commissioner and the CRTC.
NOW THEREFORE THE PARTICIPANTS AGREE AS FOLLOWS:
1. DEFINITIONS
1.1 In this Memorandum of Understanding the following terms, in singular or plural form according to the context, are defined as follows:
1.1.1 “Calling Service Provider” has the same meaning as defined in section 348.01 of the CEA;
1.1.2 “Complaint” means information in writing about a potential violation or offence under the CEA or the Telecommunications Act or its regulations, or a written account of such information if it was not provided in writing;
1.1.3 “Division” means Division 1.1 of Part 16.1 of the CEA;
1.1.4 “Electors” has the same meaning as defined in subsection 2(1) of the CEA;
1.1.5 “Representatives” may include federal public servants, casual employees and contractors;
1.1.6 "Voter Contact Calling Services” has the same meaning as defined in section 348.01 of the CEA; and
1.1.7 “Voter Contact Registry” means the registry established and maintained by the CRTC pursuant to section 348.11 of the CEA.
2. PURPOSE AND SCOPE
2.1 This Memorandum of Understanding sets out the manner in which the Participants will carry out disclosure of information or documents pursuant to section 348.15 of the CEA, and treat Complaints relating to the Participants’ respective mandates that are received by the other Participant.
3. OBLIGATIONS OF THE COMMISSIONER
3.1 The Commissioner undertakes to:
3.1.1 Without delay, transmit to the CRTC’s Compliance and Enforcement Division any Complaint that the Commissioner has received that relates to enforcement of the Telecommunications Act, of its regulations, or of the Division.
4. OBLIGATIONS OF THE CRTC
4.1 The CRTC undertakes to:
4.1.1 Without delay, and on request by an Employee authorized by the Commissioner provide any information or document received under the Division to the Employee; and
4.1.2 Without delay, transmit to the Commissioner any Complaint that the CRTC has received that relates to enforcement of the CEA, other than the Division.
5. CONFIDENTIALITY AND USE OF INFORMATION
5.1 Each Participant undertakes to:
5.1.1 Use the information provided by the other Participant solely for the purpose of:
- Ensuring compliance with and enforcement of the CEA other than the Division, in the case of the Commissioner; and
- Ensuring compliance with and enforcement of the Telecommunications Act, its regulations and the Division, in the case of the CRTC;
5.2 Treat information received from or provided to the other Participant in confidence and take all reasonable measures to preserve its confidentiality and integrity and to safeguard the information against accidental or unauthorized access, use or disclosure;
5.3 Mark the information provided with the appropriate security protection or classification;
5.4 Treat information received from the other Participant in accordance with the security markings on it and provide equivalent protection to it while it is in the receiving Participant’s possession;
5.5 Attach terms, conditions, or caveats to the information supplied, as the supplying Participant deems appropriate;
5.6 Abide by all caveats, conditions or terms attached to the information;
5.7 Maintain appropriate records concerning the transmission and receipt of information exchanged;
5.8 Not disseminate the information to any third party without the prior written consent of the supplying Participant (or agency from which the information originated, as appropriate), except as required by law or in the course of normal activities that are expected in the delivery of their respective mandates under either the CEA or the Telecommunications Act and its regulations; and
5.9 Limit access to the information to those of its Representatives whose duties require such access, who are legally bound to keep confidences and who have the appropriate security clearance or reliability status.
6. INFORMATION MANAGEMENT
6.1 The information disclosed under this Memorandum of Understanding will be administered, maintained, and disposed of in accordance with the law that applies to record retention and personal information and all applicable policies and guidelines, including the Privacy Act, the Access to Information Act, the Library and Archives of Canada Act and the Policy on Government Security.
6.2 Each Participant undertakes to:
6.2.1 Securely transmit and not retain a copy, the information mentioned in sub-clauses 3.1.1, 4.1.1 and 4.1.2;
6.2.2 Dispose of the information mentioned in sub-clauses 3.1.1 and 4.1.2 that it transmitted to the other Participant in accordance with these sub-clauses, unless the information also relates directly to one of the Participant’s operating programs or activities;
6.2.3 Promptly notify the other Participant of any unauthorized use or disclosure of the information exchanged under this Memorandum of Understanding and will furnish the other Participant with details of such unauthorized use or disclosure. In the event of such an occurrence, the Participant responsible for the safeguarding of the information will take all reasonably necessary steps to prevent a re-occurrence;
6.2.4 Immediately notify the other if it receives a request under the Privacy Act, the Access to Information Act or any other lawful authority, for information provided under this Memorandum of Understanding and consult the other Participant on the potential release of information pursuant to such a request; and
6.2.5 Return any information that should not have been provided to it by the other Participant.
7. ACCURACY OF INFORMATION
7.1 Each Participant undertakes to:
7.1.1 Use its best efforts to transmit accurately and completely any Complaint provided to the other Participant under this Memorandum of Understanding;
7.1.2 Promptly notify the other Participant if it learns that inaccurate or incomplete information may have been provided or received, and take all reasonable remedial steps.
8. PARTICIPANT REPRESENTATIVES
8.1 The following officials are designated as the Participant representatives for purposes of this Memorandum of Understanding and any notices required under this Memorandum of Understanding will be delivered as follows:
- For the Commissioner:
-
Senior Director Enforcement
30 Victoria Street
Gatineau, QC
(819) 939-2060 - For the CRTC:
-
Director, Telecommunications Enforcement
1 Promenade du Portage,
Gatineau, QC
(819) 997-6143
8.2 Changes to the designated Participant representative will be upon written notification thereof to the other Participant.
9. DISPUTE RESOLUTION
9.1. In the event of a dispute arising from the interpretation or operation of this Memorandum of Understanding, it will be referred to the Participants' representatives set out above, who will use their best efforts to resolve the matter amicably.
10. MONITORING
10.1 Upon request by a Participant, the Participants will meet within 90 days after polling day for the next federal general election to review and assess the operation and effectiveness of this Memorandum of Understanding.
11. DATE OF EFFECT AND TERMINATION
11.1 This Memorandum of Understanding will become effective on the date of its signature by both Participants and where it is signed on different dates, it will be effective on the later date of signature, and its provisions will remain applicable until this Memorandum of Understanding is terminated in accordance with 11.2.
11.2 This Memorandum of Understanding may be terminated by either Participant upon 30 days written notice. Obligations which accrued while the Memorandum of Understanding was in force will continue to apply.
12. AMENDMENT TO THE MEMORANDUM OF UNDERSTANDING
12.1 This Memorandum of Understanding may only be amended by the written consent of the Participants.
13. LEGAL EFFECT
13.1 This Memorandum of Understanding is intended to facilitate cooperation, coordination and information sharing between the Participants and is not intended to be legally binding or enforceable by the Courts.
FOR THE COMMISSIONER OF CANADA ELECTIONS:
Caroline J. Simard
Commissioner of Canada Elections
FOR THE CRTC:
Vicky Eatrides
Chairperson and Chief Executive Officer
Canadian Radio-television and Telecommunications Commission
- Date modified: