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Title: How to pay the piper : a primer on additional charges to consumer in Canada for paper billing

Abstract: Executive Summary: "For decades, Canadian consumers were provided with a bill, usually on paper, when they agreed to purchase a good or service. Billing is the means by which a service provider reaffirms its service responsibilities to a customer and a customer clearly understands their financial obligations to the service provider. However, over the past few years a number of Canadian service providers have decided to impose fees for paper bills and statements, in an effort to promote the provision and acceptance of a bill or statement online. These service providers have used the introduction of an additional fee as an incentive for consumers to switch their preferred method of receiving a bill. For many consumers, the prospect of paying for a monthly bill or statement in paper format was not something they agreed to when first acquiring service..."

Table of Contents: Acknowledgement. --Executive Summary. --Estimated Annual Costs to Canadian Consumers to Receive Paper Bills and Statements Section 1. -- Introduction. --1.1 Methodology. --Section 2 – Why is “Pay-to-Pay” Occurring? --How Much do These Paper Bill Fees Cost? --Figure 2-5 Estimated Annual Cost to Receive Paper Bills for Canadian Consumers Without Internet Access or Not Using Computers. --Figure 2-10 Estimated Annual Cost to Receive Paper Bills for 1 in 10 or 3 in 10 Canadian Consumers with Internet Access, Canadians Without Internet Access and Canadians Not using Computers. --Section 3 Canadian Consumers Have Their Say. --Results. --Section 4 – Stakeholder Input. --Section 5 – Domestic Law. --Section 6 – International Approaches to Paying for Paper Bills. --Section 7 – Conclusions and Recommendations. --Recommendations. --Appendix A - CRTC Response from Landline Providers and Wireless Providers Regarding Payment to Obtain a Paper Statement. -- Appendix B – PIAC and Environics Research Group, Pay for Paper Bills Study.

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