Detail

Result 1 of 1.
Title
Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment
Call Number
HD 30.3 P65 2011
Author
Polsky, Lawrence
Gerschel, Antoine
Imprint
New York : McGraw-Hill, c2011.
Physical Description
163 pages
Table of Contents
Chapter 1: What is conflict resolution? -- Chapter 2: Perfect phrases for resolving conflict with your boss. -- Chapter 3: Perfect phrases for conflict with peers. -- Chapter 4: Perfect phrases for conflict with employees. -- Chapter 5: Perfect phrases for conflict with customers. -- Chapter 6: Perfect phrases for conflict with difficult personalities.
Language
English
Subject
Communication in management
Interpersonal conflict
Conflict management
ISBN
9780071756167
Location
STACKS (RC)
Access
Public
ID
CAT 17911
Permalink: https://crtc.gc.ca/eng/library/Detail/catalog9404
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