Acknowledgments.-- How this book can help you.-- Using your time and resources strategically.-- Gather and share information effectively.-- How to transform employees into owners of the organization's success.-- Enhance job ownership and performance.-- Coaching and managing employee performance.-- Managing and resolving conflict.-- Problem-solving and decision-making.-- Change management.-- Develop process-improving strategies.--How to ensure that the concepts your learned can be implemented.