Status Report - Complaints Related to Internet Traffic Management Practices (ITMPs)

Information updated as of 30 June 2019

The CRTC received 16 ITMP complaints during the past year.

Figure 1: Total retail ITMP complaints received by quarter for the past year
Figure 1
Long description

Figure 1 contains four bar graphs. The bar graph on the far left illustrates the total number of complaints received by the CRTC pursuant to Review of Internet traffic management practices, Telecom Regulatory Policy CRTC 2009-657 during Q3 2018. Three complaints were received. The second bar graph illustrates that 3 complaints were received during Q4 2018. The third bar graph illustrates that 3 complaints were received during Q1 2019. The fourth bar graph illustrates that 7 complaints were received during Q2 2019.

Activity from April to June 2019:

Active complaints as of 31 March 2019: 4

Total complaints received this quarter: 7

Active complaints as of 30 June 2019: 11

Closed* this quarter: 0

Forwarded to Compliance and Enforcement** this quarter: 0

*Closed complaints include complaints where CRTC staff has determined that the ISP is compliant with the CRTC’s policies, or the ISP has come into compliance subsequent to the complaint, and therefore the complaint is resolved; complaints that have been closed due to insufficient information received from the complainant; and complaints related to practices other than an ISP’s use of ITMPs.

**The Telecommunications branch may forward a file to the CRTC’s Compliance and Enforcement branch, as outlined in Telecom Information Bulletin 2011-609.

For more information please see How to make a complaint about Internet service

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