My phone contract got renewed without my approval.

That’s not cool. Your wireless phone company can’t do that^{Footnote 1}.

You need to contact the Commission for Complaints for Telecom-television Services (CCTS) ^{Footnote 2}. They are mandated to resolve (if necessary) these types of complaints.

Contact the CCTS:

Toll free: 1-888-221-1687
Toll-free TTY: 1-877-782-2384
Online at: http://www.ccts-cprst.ca
Email: response@ccts-cprst.ca
By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1

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Footnotes

Footnote 1

See the Wireless Code, simplified, “i. A service provider must not change the key contract terms and conditions of a postpaid wireless contract during the commitment period without the customer’s informed and express consent.” (From section D. Changes to contracts and related documents, item 1. Changes to key contract terms and conditions.)

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Footnote 2

The Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telecommunications and television services. Its structure and mandate were approved by the CRTC.

Return to footnote 2 referrer

Date modified:: 2023-06-06

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My phone contract got renewed without my approval.