There’s something wrong on my mobile phone bill.

That’s not good.

If you can’t resolve the issue with your service provider, you need to make a complaint to the Commission for Complaints for Telecom-television Services (CCTS) ^{Footnote 1}. They are mandated to resolve (if necessary) these types of consumer and small business complaints.

You can contact the CCTS:

• Toll free: 1-888-221-1687
• Online at: http://www.ccts-cprst.ca
• Email: response@ccts-cprst.ca
• By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1
• By fax: 1-877-782-2924
• Toll-free TTY: Contact us and Support Centre

Date modified:

2023-06-06