I’m not getting the internet speed I’m paying for.

You deserve to get the speed that you pay for. If this happens all the time, then this is considered a quality of service issue and is beyond the scope of our powers so you’ll need to contact the CCTS^{Footnote 1}. They are mandated to resolve (if necessary) these types of complaints.

Contact the CCTS:

• Toll free: 1-888-221-1687
• Toll-free TTY: 1-877-782-2384
• Online at: http://www.ccts-cprst.ca
• Email: response@ccts-cprst.ca
• By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1
• By fax: 1-877-782-2924

BUT if you notice that it’s only happening at certain times, your internet might be being throttled. If you think that’s the case, please send us a message or give us a call so that we can help you out.

Date modified:

2023-06-06